Planning Center had 49 outages in the last 2 years totaling 231h 42m of downtime — averaging 2 incidents per month.
There were 49 Planning Center outages since August 21, 2024 totaling 231h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.
Services experienced a brief 3-minute outage due to database query timeouts during scheduled maintenance. The issue was resolved at 1:50 PM Pacific, and Services has been stable since. We apologize for any disruption this may have caused.
On sermon channels livestreaming with a persistent YouTube embed link, congregants may see intermittent video disruptions when viewing on Church Center (both app and web). We are currently investigating.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue where new users are unable to add their first name during the initial login process on Church Center app. This may affect the ability to complete the setup of a new account on the latest version of the app (2026.5.6).
We've identified the root cause of the new account creation issue in the Church Center app and have a fix in progress. In the meantime, new customers can create their Church Center account without issue on Church Center web.
We have resolved the issue affecting new account creation in the Church Center app. To receive the update, force close the app and reopen it — this may take a few attempts. You can confirm you have the latest version by checking your profile for v2026.5.6 Build#5792 Update f212.
Our team is aware of and looking into some reports of event registrations unable to be completed.
Our team has identified the issue preventing some event registrations from being completed and are working on a fix.
This incident has been resolved and registering for events should be back to fully operational.
We've identified the cause of crashes affecting Services mobile app users on iOS 17 and below and are preparing a fix for App Store submission.
Our team is actively working on a fix for this issue affecting Services mobile app users on iOS 17 and below, and hope to have a patch submitted to the App Store with an expedited review soon.
We have a fix in place, and have submitted to the App Store for expedited review. Once approved, this will available in a new App version update, 6.8.2
Update: Our fix is currently in App Store review with Apple. Once approved, this will available in a new App version update, 6.8.2
We are continuing to monitor the status of the App Store review with Apple. Once approved, this will available in a new App version update, 6.8.2
The fix has been approved and shipped to the App Store in the form of a new version update, 6.8.2 This issuwchasxnow been resolved.
Users may experience an error message when attempting to send chat messages in the Church Center app. Our team is currently investigating the issue to identify the cause and restore full functionality.
The issue has been identified and a fix is being implemented.
Our team has completed a fix, and sending messages through Chat will no longer trigger an error.
Customers may experience issues with certain buttons not being visible unless hovered over, such as "New Batch" or "Enter Pledge." Our team is working to resolve the issue promptly.
This has been resolved. All buttons are visible again.
Customers may experience difficulties accessing the People product. Our team is currently investigating the cause of this disruption.
People is back up and running. We’re currently evaluating whether any follow-up actions are needed.
This has been fully resolved.
Users may experience issues with Calendar Kiosks not displaying events. Our team is currently investigating the cause of this disruption.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Users may experience difficulties printing from the Services mobile app as the AirPrint option is not showing the native print options as expected. We are currently investigating the issue.
We have identified the issue and are working on a fix via a new app version update.
Our team has implemented a fix for plan printing in the Services mobile app that is currently under App Store review. Once approved it’ll be available in the app store for download.
Our team has submitted for an expedited review from the App Store for a fix that addresses an AirPrinting issue within Services mobile. Once approved a new Services mobile version (iOS) will release to the App Store immediately and be available for download.
Our patch fix is still awaiting review from the App Store. Once the build has been approved by Apple, you will be able to download the new version (6.7.7) in the App Store with a fix for airprinting. In the meantime, if you are needing to print your order of service, you can print from the mobile browser or services web view. We'll keep you updated on the status.
This incident has been resolved. You can get the updated Services mobile iOS app version (6.7.7) in the App Store, which includes a fix for AirPrinting.
We are currently experiencing email delivery issues to Outlook/Microsoft 365 addresses due to a temporary error on Microsoft's side. We are actively monitoring the situation and emails are being retried automatically and should be successfully sent once Microsoft fixes the issue. We'll post an update once services are restored to normal.
Microsoft has resolved their issue, and our delivery rates have returned to normal. Outgoing emails that had previously bounced during this incident have been successfully delivered.
Our team is investigating users experiencing issues accessing Rehearsal Mix search features and files not playing correctly or display licensing errors.
The Multitracks Team has implemented a fix that fixed an issue with Multitracks searches being down as well as RehearsalMix files returning an error message. Things should be back to normal.
We're investigating delays in processing background tasks across Planning Center.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
We have a fix for this issue and have submitted a new version of the Church Center app that includes that fix. That version is currently being reviewed by the iOS app store and will be released as soon as it is approved.
This incident has been resolved.
Users may experience errors when attempting to add a new bank account on Church Center app. This issue is only affecting Android devices. We are currently investigating the issue.
We are continuing to investigate this issue.
We've identified this as an issue related to a Stripe upgrade, and a fix is in the works.
Adding a bank account works again in the new release of the Android app, so affected donors can now update to fix the issue.
Our team is currently investigating reports of the mobile app crashing on launch for some iOS devices.
Our team is still actively investigating reports that the mobile app is crashing on launch for some iOS devices. We’ll share updates as soon as we know more.
The issue has been identified and our team is working on a fix.
Our team has identified the issue and is implementing a fix for internal testing to ensure the fix resolves the issue.
After successfully verifying the fix in beta, we’ve submitted the update to the App Store and are now awaiting review.
This issue has been resolved. Affected users can update to version 6.4.3 in the App Store.
An issue was discovered where newly created profiles were unable to register for events in Registrations. The problem was identified, and a fix has been successfully deployed.
We are currently investigating this issue.
Checkr's ability to request background checks is currently down, they're investigating the cause.
Checkr implemented a fix, and admins can request Checkr background checks again.
There was a brief outage where uploads were failing across the Planning Center suite. It lasted from 3:03pm PT until 4:36pm PT. It has since been resolved.
Some donors received multiple receipts for donations entered through Giving batch entries. This issue began today around 12:50pm PST. This issue only affects batch donations. Donations made directly via the online donation form were not impacted. Multiple receipts have been sent for approximately 200 donations across a limited number of organizations. There may have also been multiple webhooks sent via any third party integrations telling them that a donation succeeded. A temporary fix is about to be in place. We are continuing to assess the full scope.
A temporary fix was implemented at 4pm PT. We’ve confirmed that webhooks for third-party integrations remain unaffected. We are still working on tracking down the point of failure. Currently, batches are taking longer than usual to commit, but duplicate receipts will no longer be sent. You can continue working as usual—just be aware of the processing delay.
The root cause has been identified and a permanent fix is in the works.
The issue has been fully resolved and all cleanup is complete. Any batches that were previously stuck have been marked as committed, and no additional batches should experience this issue going forward.
We're seeing intermittent delays in People and API.
We are continuing to investigate this issue.
Performance is back to normal. We've identified the cause and are working toward fixes to prevent this from happening again.
This incident has been resolved.