Is Ekata down?
Last checked 2m agoNo incidents right now.
Ekata is operational right now. Last checked 2m ago; the most recent incident resolved 55d ago.
Real-time Ekata status, recent outages, and incident history — pulled directly from Ekata's official status page at https://status.ekata.com every 5 minutes. Pingoru tracks 21 Ekata services and has captured 3 incidents in the last 90 days (100.00% uptime). Get email, Slack, Discord, or webhook alerts the moment Ekata reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- Identity Review API (formerly known as Identity Check API)Identity Review API PR (formerly known as Identity Check API)
Timeline · 1 update
- resolved · Apr 19, 2026, 07:06 PM UTC
A service disruption was identified and is now resolved for Mastercard Identity Solutions. Impact Description: Customers may have experienced intermittent latency and error responses when using Identity Review API (formerly known as Identity Check API), Identity Insights for Transactions, and Identity Insights for Accounts. Mastercard Identity teams are investigating the issue and will provide an update on root cause at a later date. Incident Start: 18 April 2026, 16:19 CT (21:19 UTC) Incident End: 19 April 2026, 13:26 CT (18:26 UTC) For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.
Latest: A service disruption was identified and is now resolved for Mastercard Identity Solutions. Impact Description: Customers may have experienced intermittent latency and error respons…
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- Identity Review 360 (formerly known as Pro Insight)API - Transaction RiskAPI - Account OpeningAPI - Account Opening ExpressIdentity Review API (formerly known as Identity Check API)Identity Review API PR (formerly known as Identity Check API)
Timeline · 1 update
- resolved · Apr 16, 2026, 09:18 PM UTC
A service disruption on 16 April 2026 was identified and is now resolved for Mastercard Identity Solutions. Impact Description: North American customers may have experienced anomalies in returned scores when using Ekata solutions including Account Opening API, Account Opening Express API, Transaction Risk API, and Identity Review API, as well as Identity Review 360. Mastercard Identity will provide an update on root cause at a later date. Incident Start: 16 April 2026, 13:55 CT (19:55 UTC) Incident End: 16 April 2026, 14:50 CT (20:50 UTC) For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.
Latest: A service disruption on 16 April 2026 was identified and is now resolved for Mastercard Identity Solutions. Impact Description: North American customers may have experienced anomal…
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- Identity Review 360 (formerly known as Pro Insight)
Timeline · 1 update
- resolved · Mar 30, 2026, 12:58 PM UTC
Date: 30 March 2026 A service disruption has been identified and is now resolved for Mastercard Identity Solutions Identity Review 360 or Pro Admin. Impact Description: Customers may have experienced an outage when accessing Identity Review 360 or Pro Admin. Mastercard teams are actively investigating this issue and will provide an update as soon as possible. Incident Start: 30 March 2026, 05:45 CT (10:45 UTC) Incident End: 30 March 2026, 06:19 CT (11:19 UTC) For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.
Latest: Date: 30 March 2026 A service disruption has been identified and is now resolved for Mastercard Identity Solutions Identity Review 360 or Pro Admin. Impact Description: Customers m…
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- Started Apr 19, 2026, 07:06 PM UTC · Resolved Apr 19, 2026, 07:06 PM UTC · —
- Ekata Score Anomalies ResolvedStarted Apr 16, 2026, 09:18 PM UTC · Resolved Apr 16, 2026, 09:18 PM UTC · —
- app.ekata.com ResolvedStarted Mar 30, 2026, 12:58 PM UTC · Resolved Mar 30, 2026, 12:58 PM UTC · —