Ping Identity experienced a major incident on April 14, 2026 affecting PingOne Verify, lasting 4d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 14, 2026, 09:29 AM UTC
Monitoring systems have detected an issue with Ping Identity's Verify Service. The Incident response team has been notified and is currently working the issue. We will update this message when the incident has been identified. For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.
- identified Apr 14, 2026, 09:52 AM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 14, 2026, 10:55 AM UTC
Resolved: Web authentication flows are now fully operational. In Progress: Our engineering team is currently investigating and working to resolve verification issues within the PingID mobile app.
- identified Apr 14, 2026, 12:31 PM UTC
Update: Workaround for PingID App Verification Issue Identity: We have identified that the current verification failure is specifically impacting Verify Transactions when document images are collected directly via the PingID app. Workaround: To bypass this issue, users should use a web browser to collect and submit document images instead of the mobile app. Action Required: If your current user flow instructs individuals to use the PingID app for document capture, please advise them to switch to a supported web browser to complete the process.
- resolved Apr 19, 2026, 08:00 AM UTC
This incident has been resolved.