Is Thycotic down?

We identified an issue affecting Secret Server Cloud for a subset of customers in the Singapore region due to increased load on backend infrastructure. Affected users experienced slow response times or difficulty accessing their instance. This was a performance issue only. This issue has been resolved and normal performance has been restored. We apologize for any inconvenience this may have caused.

We are investigating reports that some Secret Server Cloud users are unable to sign in and are being redirected to an error page. We are actively working to resolve the issue and will provide another update soon.

We have identified the root cause of the issue. A configuration change prevented affected tenants from connecting to the database, causing the application to fail to load and display error pages. Our engineering team has applied a corrective change and is validating the fix. We will provide another update soon.

A fix has been implemented and we are monitoring the results.

This issue has been resolved, and services are operating normally. We will continue to monitor to ensure stability.

We have identified an issue preventing some customers from connecting via RDP or changing passwords remotely. We are actively working to resolve the issue and will provide another update soon.

We have identified the issue preventing some customers from connecting via proxy or changing passwords remotely. During this incident, some customers also experienced errors when creating folders. Our engineering team has isolated the root cause and is actively implementing a fix to restore normal service. We will provide another update as progress continues.

We have applied mitigation measures to restore service availability and are actively monitoring the environment to ensure continued stability. We apologize for any inconvenience this may have caused and appreciate your patience.

The issues affecting our Secret Server Cloud customers has been resolved. We apologize for any inconvenience this may have caused.

We are aware of reports from several customers experiencing Connector connectivity issues in the US region. We have identified the cause as the network infrastructure supporting Connector traffic and have mitigated the impact. Connectivity should now be restored. Further investigation and infrastructure changes are planned for next week to prevent recurrence.

We wanted to provide you with an update on the incident affecting the service(s) listed below. Our team has been working diligently to address the issue, and we have made significant progress. We appreciate your continued patience and support as we work to fully restore normal service. For any questions or concerns, please reach out to our support team at https://support.delinea.com.

We have identified the cause of the intermittent 504 / Gateway Timeout errors that some customers have experienced when accessing their Delinea Platform instances or when connector-based operations are in use. The issue stems from elevated response times in a backend service that handles connector connectivity, which is causing some requests to time out. Our engineering team has isolated the source and is actively applying corrective action to restore normal performance. Some customers may continue to see intermittent timeouts until the fix is fully in place. We will provide a further update as the situation changes.

The issue has been identified, and remediation efforts are currently underway. We will continue to provide updates as we make progress.

This incident has been resolved.