Picqer Outage History

Started Oct 21, 2026, 11:15 AM UTC· resolved Oct 21, 2026, 07:26 PM UTC

1. monitoring Oct 21, 2026, 11:15 AM UTC

   We are aware of recently reported security vulnerabilities in PHP, one of the technologies Picqer uses. As a precaution, we have already taken additional measures to secure our environment. We are monitoring the situation: all functionality remains available as usual. We will post an update on this page as soon as we have more information.

2. resolved Oct 21, 2026, 07:26 PM UTC

   An update regarding security vulnerabilities in PHP: A fix for these vulnerabilities is now available, and we have implemented it within Picqer. Picqer remained fully operational throughout the day, allowing you to continue your work without interruption. As you may have noticed, it was temporarily impossible to generate shipping labels for certain carriers. Their services will resume once they have implemented the necessary fixes. Please note the following, if applicable: Connections to CCV, Magento, and WooCommerce were intermittently unavailable. If you continued working in Picqer, any shipments you created were not pushed to your webshop. Once the connection is restored, we will automatically sync today’s shipments to your webshop. Please reach out to us in case this did not happen automatically. If you have any questions, please feel free to let us know.

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Started Oct 21, 2026, 11:04 AM UTC· resolved Oct 21, 2026, 04:17 PM UTC

1. identified Oct 21, 2026, 11:04 AM UTC

   MyParcel is currently offline as a preventive measure in connection with the recent PHP vulnerability. As a result, it is not possible to create shipping labels. A patch is expected at 16:00. Updates from MyParcel can be found here: https://status.myparcel.nl/incidents/grgp1pdmjmgx.

2. resolved Oct 21, 2026, 04:17 PM UTC

   MyParcel has validated and implemented the PHP patch. The platform is back to operational state. They are monitoring the situation. Additional updates will be posted here: https://status.myparcel.nl/incidents/grgp1pdmjmgx.

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Started Sep 29, 2026, 12:27 PM UTC· resolved Sep 29, 2026, 12:55 PM UTC

1. investigating Sep 29, 2026, 12:27 PM UTC

   Users can experience problems while creating a QLS shipping label. We've contacted QLS for more information and will post updates here.

2. monitoring Sep 29, 2026, 12:35 PM UTC

   The QLS service has recovered since 14:30. We are monitoring the shipments and will resolve this incident accordingly.

3. resolved Sep 29, 2026, 12:55 PM UTC

   This incident has been resolved.

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Started Sep 18, 2026, 12:50 PM UTC· resolved Sep 18, 2026, 01:50 PM UTC

1. investigating Sep 18, 2026, 12:50 PM UTC

   Users can experience problems while creating a VVB shipping label. We've contacted Bol for more information and will post updates here. Bol has acknowledged the incident here: https://partnerplatform.bol.com/nl/mdp/vvbdownloadissue.

2. monitoring Sep 18, 2026, 01:34 PM UTC

   The VVB service has recovered since 15:05. We are monitoring the shipments and will resolve this incident accordingly.

3. resolved Sep 18, 2026, 01:50 PM UTC

   This issue is resolved. It is possible to create VVB shipments again.

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Started Sep 03, 2026, 02:32 PM UTC· resolved Sep 03, 2026, 03:21 PM UTC

1. investigating Sep 03, 2026, 02:32 PM UTC

   Users can experience problems while creating a DPD shipping label. We've contacted DPD for more information and will post updates here.

2. monitoring Sep 03, 2026, 02:59 PM UTC

   The DPD service has recovered since 16:44. We are monitoring the shipments and will resolve this incident accordingly.

3. resolved Sep 03, 2026, 03:21 PM UTC

   This issue is resolved. It is possible to create DPD shipments again.

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Started Aug 11, 2026, 06:15 AM UTC· resolved Aug 11, 2026, 08:32 AM UTC

1. investigating Aug 11, 2026, 06:15 AM UTC

   Users can experience problems while creating a 'Verzenden via Bol' shipping label. Also the stock isn't always pushed to Bol. We've contacted Bol, they are investigating the issue.

2. investigating Aug 11, 2026, 06:58 AM UTC

   Users can experience problems while creating a 'Verzenden via Bol' shipping label. Also the stock isn't always pushed to Bol. We've contacted Bol, they are aware of the outage and are investigating it: https://developers.bol.com/en/news/incident-shipment-and-offer-endpoints.

3. monitoring Aug 11, 2026, 07:21 AM UTC

   'Verzenden via Bol' shipments have been working again since 08:50. We are monitoring the situation and are making sure stock levels and shipments are pushed to Bol. No action is needed on your side: queued updates will be processed automatically

4. resolved Aug 11, 2026, 08:32 AM UTC

   Bol has confirmed that the issue has been resolved and everything is working as expected.

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Started Jul 28, 2026, 07:30 AM UTC· resolved Jul 28, 2026, 07:43 AM UTC

1. investigating Jul 28, 2026, 07:30 AM UTC

   Picqer is operating slower than usual. We are investigating this issue with high priority and will post updates here.

2. monitoring Jul 28, 2026, 07:36 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 28, 2026, 07:43 AM UTC

   This incident has been resolved.

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Started Jun 03, 2026, 01:27 PM UTC· resolved Jun 03, 2026, 06:38 PM UTC

1. investigating Jun 03, 2026, 01:27 PM UTC

   There are currently problems connecting to Shopify. We are investigating this issue with high priority and will post updates here.

2. identified Jun 03, 2026, 01:35 PM UTC

   Shopify is looking into the outage: https://www.shopifystatus.com

3. identified Jun 03, 2026, 02:06 PM UTC

   Shopify is currently experiencing technical difficulties: https://www.shopifystatus.com This may cause: Orders not to appear in Picqer Shipments not to be reported back to Shopify Stock changes not to be updated in Shopify We are monitoring the situation. As soon as Shopify resolves the issue, we will ensure all data is synchronized correctly between Shopify and Picqer.

4. monitoring Jun 03, 2026, 03:00 PM UTC

   Shopify is reporting recovery from the outage and we also see improved connectivity. We are now automatically syncing the missing data between Shopify & Picqer and will continue to monitor the situation closely.

5. monitoring Jun 03, 2026, 04:44 PM UTC

   Shopify has resolved the issue, the connectivity is fully restored. We are verifying that all data is synchronized correctly between Shopify and Picqer, and will resolve this incident afterwards.

6. resolved Jun 03, 2026, 06:38 PM UTC

   We have verified that all data is synchronizing correctly between Shopify and Picqer. This incident is now resolved on our side. Shopify is still monitoring the outage on their end: https://www.shopifystatus.com/incidents/gbqcx5fk01gz If you have any questions, please contact us. If you experience any blocking issues, you can reach us through the urgent contact option in Picqer: https://picqer.com/en/support/articles/contact-urgent

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Started May 26, 2026, 02:52 PM UTC· resolved May 26, 2026, 07:20 PM UTC

1. investigating May 26, 2026, 02:52 PM UTC

   Users can experience problems while creating a GLS shipping label. We've contacted GLS for more information and will post updates here.

2. monitoring May 26, 2026, 06:06 PM UTC

   The GLS service has recovered. We are monitoring the shipments and will resolve this incident accordingly.

3. resolved May 26, 2026, 07:20 PM UTC

   This issue is resolved.

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Started Feb 20, 2026, 07:15 AM UTC· resolved Feb 20, 2026, 08:18 AM UTC

1. investigating Feb 20, 2026, 07:15 AM UTC

   There are currently problems with the Picqer app on Android devices. Users are unable to open the app. We are investigating this issue with high priority and will post updates here.

2. identified Feb 20, 2026, 07:56 AM UTC

   We have identified the issue. It only occurs to Android app version 2.10.3. We are working on a solution.

3. monitoring Feb 20, 2026, 08:04 AM UTC

   The issue has been resolved. If you are still experiencing problems when opening the Picqer app, please delete the app in the Play Store and then reinstall it.

4. resolved Feb 20, 2026, 08:18 AM UTC

   This incident has been resolved.

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Started Jan 08, 2026, 01:31 PM UTC· resolved Jan 08, 2026, 02:44 PM UTC

1. investigating Jan 08, 2026, 01:31 PM UTC

   We are currently experiencing performance issues in Picqer. This may affect various components of Picqer. Our team is investigating this issue with high priority and will provide updates here as soon as possible.

2. monitoring Jan 08, 2026, 02:15 PM UTC

   A fix has been implemented and we are monitoring the results. Some users have experienced issues when creating shipments in Picqer. We are restoring shipping labels that did not appear after creation. You can manually open the label PDF in Picqer and print the label again.

3. resolved Jan 08, 2026, 02:44 PM UTC

   This incident has been resolved.

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Started Dec 14, 2025, 06:58 PM UTC· resolved Dec 14, 2025, 08:17 PM UTC

1. identified Dec 14, 2025, 06:58 PM UTC

   Op dit moment heeft Printnode een storing, waarbij ze soms online en soms offline zijn. Daardoor worden verzendlabels soms niet geprint. De storing wordt bijgehouden op https://www.printnode.com/en/status

2. identified Dec 14, 2025, 07:58 PM UTC

   Printnode verwacht over 10 minuten de storing verholpen te hebben.

3. resolved Dec 14, 2025, 08:17 PM UTC

   Printen werkt weer. Printnode is overgeschakeld naar een ander datacenter en we zien de laatste minuten alle prints weer werken.

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Started Dec 08, 2025, 09:23 AM UTC· resolved Dec 08, 2025, 10:25 AM UTC

1. investigating Dec 08, 2025, 09:23 AM UTC

   Users can experience problems while creating a QLS shipping label. We've contacted QLS for more information and will post updates here.

2. identified Dec 08, 2025, 10:01 AM UTC

   QLS confirms the outage for DPD en DHL Germany, they are working on a solution.

3. monitoring Dec 08, 2025, 10:02 AM UTC

   The QLS service has recovered since 10:45 significantly. We are monitoring the shipments and will resolve this incident accordingly. QLS has also confirmed a long-term fix by tomorrow morning.

4. resolved Dec 08, 2025, 10:25 AM UTC

   This issue is resolved.

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Started Dec 02, 2025, 08:42 AM UTC· resolved Dec 02, 2025, 09:03 AM UTC

1. investigating Dec 02, 2025, 08:42 AM UTC

   Currently, we are hearing reports of shipping labels being printed incorrectly and are investigating the issue.

2. resolved Dec 02, 2025, 09:03 AM UTC

   You are now able to print shipping labels via Picqer again. Our apologies for the inconvenience.

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Started Nov 18, 2025, 12:48 PM UTC· resolved Nov 18, 2025, 04:03 PM UTC

1. identified Nov 18, 2025, 12:48 PM UTC

   Users can experience problems while creating a DPD shipping label. This is caused by a Cloudfare issue. More information about this outage here: https://www.cloudflarestatus.com. We continue monitoring this issue and keep you updated here.

2. resolved Nov 18, 2025, 04:03 PM UTC

   The incident has been resolved. It is now possible to create DPD shipping labels.

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Started Nov 18, 2025, 07:20 AM UTC· resolved Nov 18, 2025, 07:41 AM UTC

1. investigating Nov 18, 2025, 07:20 AM UTC

   Currently, we are hearing reports of PrintNode being unable to connect and print labels. We are contacting PrintNode about this issue.

2. investigating Nov 18, 2025, 07:29 AM UTC

   We have contacted PrintNode regarding the issue and are waiting for their response. In the meanwhile, printing shipping labels in Picqer can be done by opening and manually printing the PDF file.

3. monitoring Nov 18, 2025, 07:39 AM UTC

   PrintNode is operational again, you can now resume printing your documents in Picqer via PrintNode.

4. resolved Nov 18, 2025, 07:41 AM UTC

   This incident has been resolved.

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Started Nov 17, 2025, 11:45 AM UTC· resolved Nov 17, 2025, 12:27 PM UTC

1. investigating Nov 17, 2025, 11:45 AM UTC

   There are currently problems with creating shipments in Picqer. We are investigating this issue and will post updates here.

2. monitoring Nov 17, 2025, 11:55 AM UTC

   It's possible to create shipments again. We'll continue to monitor this.

3. resolved Nov 17, 2025, 12:27 PM UTC

   This incident has been resolved. We are sorry for the inconvenience.

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Started Nov 05, 2025, 01:51 PM UTC· resolved Nov 05, 2025, 04:04 PM UTC

1. investigating Nov 05, 2025, 01:51 PM UTC

   Users can experience problems while creating a VVB shipping label. We've contacted Bol for more information and will post updates here.

2. monitoring Nov 05, 2025, 02:14 PM UTC

   Bol has noted that the order import issue: https://partnerplatform.bol.com/nl/storingen/vvb-bestellingen-laden-niet/ has been resolved. We will automatically import any missed orders and monitor the situation. The issue regarding the shipping labels seems to be resolved.

3. monitoring Nov 05, 2025, 02:56 PM UTC

   Backlogged orders are available in the Bol API again. New orders since 15:00 are imported to Picqer now. We will re-sync shipments that were created during the unavailability of the Bol API, to make sure all shipments are sent to Bol.

4. resolved Nov 05, 2025, 04:04 PM UTC

   The issue has been resolved. We are retroactively re-syncing shipments that were created during the unavailability of the Bol API, to make sure all shipments are sent to Bol.

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Started Oct 29, 2025, 04:00 PM UTC· resolved Oct 29, 2025, 09:29 PM UTC

1. investigating Oct 29, 2025, 04:00 PM UTC

   Users can experience problems while creating a GLS shipping label. We've contacted GLS for more information and will post updates here.

2. resolved Oct 29, 2025, 09:29 PM UTC

   This outage has been resolved and we have observed no errors since.

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Started Oct 09, 2025, 08:31 AM UTC· resolved Oct 10, 2025, 06:19 AM UTC

1. identified Oct 09, 2025, 08:31 AM UTC

   Users can experience errors while creating a GLS shipment. We've contacted GLS for more information and will post updates here.

2. identified Oct 09, 2025, 12:03 PM UTC

   The issue is caused by a network infrastructure problem at Microsoft Azure. This is an external issue, which cannot be influenced by GLS. We are dependent on Microsoft to fix this. We'll keep you posted. Statuspage Microsoft Azure: https://azure.status.microsoft/nl-nl/status

3. resolved Oct 10, 2025, 06:19 AM UTC

   This outage has been resolved and we have observed no errors since.

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Started Sep 16, 2025, 09:44 AM UTC· resolved Sep 16, 2025, 10:21 AM UTC

1. investigating Sep 16, 2025, 09:44 AM UTC

   SendCloud is investigating this issue and will post updates on: https://status.sendcloud.com/

2. identified Sep 16, 2025, 10:03 AM UTC

   Sendcloud has confirmed the outage: https://status.sendcloud.com/incidents/g1h0ntdhlrth, and is working on a resolution.

3. monitoring Sep 16, 2025, 10:10 AM UTC

   Service has returned since 12:02, monitoring now.

4. resolved Sep 16, 2025, 10:21 AM UTC

   This incident has been resolved.

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Started Sep 10, 2025, 01:19 PM UTC· resolved Sep 10, 2025, 02:13 PM UTC

1. investigating Sep 10, 2025, 01:19 PM UTC

   We are observing a high error-rate for Sendcloud shipping labels since 15:05 and are looking into this.

2. monitoring Sep 10, 2025, 01:25 PM UTC

   We have informed Sendcloud about the errors and are observing normal operations again since 15:23.

3. identified Sep 10, 2025, 01:40 PM UTC

   Error levels are again high since 15:30, we are updating Sendcloud about this.

4. identified Sep 10, 2025, 01:42 PM UTC

   Sendcloud confirms the outage: https://status.sendcloud.com/incidents/7j75dwr15nrq

5. monitoring Sep 10, 2025, 02:11 PM UTC

   Sendcloud has resumed normal operations again since 16:00

6. resolved Sep 10, 2025, 02:13 PM UTC

   This incident has been resolved.

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Started Aug 20, 2025, 11:55 AM UTC· resolved Aug 22, 2025, 09:24 AM UTC

1. identified Aug 20, 2025, 11:55 AM UTC

   Users are experiencing 'Misdirected Request' errors when creating Parcel Pro shipments. We've contacted Parcel Pro about this, they are aware of the issue and are working on a fix.

2. identified Aug 21, 2025, 01:36 PM UTC

   The issue is ongoing: some shipments randomly receive an invalid shipping label from Parcel Pro / Shops United. They are aware of the issue and are working on resolving it urgently. If an errored label occurs, we advise cancelling the shipment in Picqer to prevent incorrect tracking notifications from being sent to the webshop and customers, and then retry creating the shipment.

3. monitoring Aug 22, 2025, 07:32 AM UTC

   The last error was seen at 8:35 this morning. We are monitoring and will resolve the incident shortly. Please contact us if any problem persists.

4. resolved Aug 22, 2025, 09:24 AM UTC

   This incident has been resolved.

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Started Jul 29, 2025, 08:42 AM UTC· resolved Jul 29, 2025, 08:53 AM UTC

1. identified Jul 29, 2025, 08:42 AM UTC

   There are currently problems with creating shipments in Picqer. We are working on it and expect this issue to be solved quickly.

2. resolved Jul 29, 2025, 08:53 AM UTC

   The issue has been resolved. We are sorry for the inconvenience.

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Started Jul 16, 2025, 08:24 AM UTC· resolved Jul 16, 2025, 08:53 AM UTC

1. investigating Jul 16, 2025, 08:24 AM UTC

   Currently scanning a product on a picklist results in an error. We are looking into this with high priority.

2. resolved Jul 16, 2025, 08:53 AM UTC

   The problem has been solved. Scanner feedback is now working as intended.

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