Update timeline
- investigating Feb 20, 2026, 07:15 AM UTC
There are currently problems with the Picqer app on Android devices. Users are unable to open the app. We are investigating this issue with high priority and will post updates here.
- identified Feb 20, 2026, 07:56 AM UTC
We have identified the issue. It only occurs to Android app version 2.10.3. We are working on a solution.
- monitoring Feb 20, 2026, 08:04 AM UTC
The issue has been resolved. If you are still experiencing problems when opening the Picqer app, please delete the app in the Play Store and then reinstall it.
- resolved Feb 20, 2026, 08:18 AM UTC
This incident has been resolved.
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