Picqer experienced a notice incident on June 3, 2026, lasting 5h 10m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 03, 2026, 01:27 PM UTC
There are currently problems connecting to Shopify. We are investigating this issue with high priority and will post updates here.
- identified Jun 03, 2026, 01:35 PM UTC
Shopify is looking into the outage: https://www.shopifystatus.com
- identified Jun 03, 2026, 02:06 PM UTC
Shopify is currently experiencing technical difficulties: https://www.shopifystatus.com This may cause: Orders not to appear in Picqer Shipments not to be reported back to Shopify Stock changes not to be updated in Shopify We are monitoring the situation. As soon as Shopify resolves the issue, we will ensure all data is synchronized correctly between Shopify and Picqer.
- monitoring Jun 03, 2026, 03:00 PM UTC
Shopify is reporting recovery from the outage and we also see improved connectivity. We are now automatically syncing the missing data between Shopify & Picqer and will continue to monitor the situation closely.
- monitoring Jun 03, 2026, 04:44 PM UTC
Shopify has resolved the issue, the connectivity is fully restored. We are verifying that all data is synchronized correctly between Shopify and Picqer, and will resolve this incident afterwards.
- resolved Jun 03, 2026, 06:38 PM UTC
We have verified that all data is synchronizing correctly between Shopify and Picqer. This incident is now resolved on our side. Shopify is still monitoring the outage on their end: https://www.shopifystatus.com/incidents/gbqcx5fk01gz If you have any questions, please contact us. If you experience any blocking issues, you can reach us through the urgent contact option in Picqer: https://picqer.com/en/support/articles/contact-urgent