Picqer incident

Bol - problems importing orders and creating shipping labels

Notice Resolved View vendor source →

Picqer experienced a notice incident on November 5, 2025, lasting 2h 12m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2025, 01:51 PM UTC
Resolved
Nov 05, 2025, 04:04 PM UTC
Duration
2h 12m
Detected by Pingoru
Nov 05, 2025, 01:51 PM UTC

Update timeline

  1. investigating Nov 05, 2025, 01:51 PM UTC

    Users can experience problems while creating a VVB shipping label. We've contacted Bol for more information and will post updates here.

  2. monitoring Nov 05, 2025, 02:14 PM UTC

    Bol has noted that the order import issue: https://partnerplatform.bol.com/nl/storingen/vvb-bestellingen-laden-niet/ has been resolved. We will automatically import any missed orders and monitor the situation. The issue regarding the shipping labels seems to be resolved.

  3. monitoring Nov 05, 2025, 02:56 PM UTC

    Backlogged orders are available in the Bol API again. New orders since 15:00 are imported to Picqer now. We will re-sync shipments that were created during the unavailability of the Bol API, to make sure all shipments are sent to Bol.

  4. resolved Nov 05, 2025, 04:04 PM UTC

    The issue has been resolved. We are retroactively re-syncing shipments that were created during the unavailability of the Bol API, to make sure all shipments are sent to Bol.