Picqer Outage History

Picqer is up right now

Picqer had 36 outages in the last 2 years totaling 111h 18m of downtime — averaging 1.5 incidents per month.

There were 36 Picqer outages since November 18, 2024 totaling 111h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.picqer.com

Notice April 28, 2025

Delays in creating "verzenden via bol" (VVB) labels

Detected by Pingoru
Apr 28, 2025, 01:31 PM UTC
Resolved
Apr 29, 2025, 05:38 AM UTC
Duration
16h 7m
Timeline · 3 updates
  1. identified Apr 28, 2025, 01:31 PM UTC

    Users are experiencing delays when creating "verzenden via bol" shipment labels. The issue is probably related to problems in the seller account at Bol. We recommend monitoring their status page for the latest updates: https://partnerplatform.bol.com/nl/storingen/verkoopaccount-laadt-erg-traag/

  2. monitoring Apr 28, 2025, 03:18 PM UTC

    The issue of slowness at the seller account of Bol is resolved. There should be no more delays in creating "verzenden via bol" shipment labels. We continue monitoring this.

  3. resolved Apr 29, 2025, 05:38 AM UTC

    This issue is resolved. It is possible to create VVB shipments again.

Read the full incident report →

Notice April 17, 2025

GLS - shipments error

Detected by Pingoru
Apr 17, 2025, 12:54 PM UTC
Resolved
Apr 17, 2025, 05:25 PM UTC
Duration
4h 31m
Timeline · 3 updates
  1. investigating Apr 17, 2025, 12:54 PM UTC

    Users are experiencing time-outs and errors while creating GLS shipments. We've notified GLS about this, and will post updates here.

  2. identified Apr 17, 2025, 12:59 PM UTC

    GLS is investigating the incident and working on a solution.

  3. resolved Apr 17, 2025, 05:25 PM UTC

    GLS has resolved the issue since 17:30.

Read the full incident report →

Notice April 17, 2025

Problem opening "Singles" batches

Detected by Pingoru
Apr 17, 2025, 10:47 AM UTC
Resolved
Apr 17, 2025, 10:51 AM UTC
Duration
3m
Timeline · 2 updates
  1. investigating Apr 17, 2025, 10:47 AM UTC

    Currently "singles" batches cannot be viewed. We are looking into this, and will resolve this issue quickly.

  2. resolved Apr 17, 2025, 10:51 AM UTC

    This issue has been resolved.

Read the full incident report →

Notice April 12, 2025

DPD - shipments error

Detected by Pingoru
Apr 12, 2025, 09:28 AM UTC
Resolved
Apr 13, 2025, 08:04 AM UTC
Duration
22h 36m
Timeline · 3 updates
  1. investigating Apr 12, 2025, 09:28 AM UTC

    DPD currently has problems creating shipments. We'll update you as soon as we know more.

  2. monitoring Apr 12, 2025, 04:28 PM UTC

    We’re now seeing successful shipments with DPD again. We’ll keep monitoring the situation to make sure everything remains stable.

  3. resolved Apr 13, 2025, 08:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 26, 2025

Connection error for certain Bol Retailer shops

Detected by Pingoru
Mar 26, 2025, 01:21 PM UTC
Resolved
Mar 26, 2025, 01:42 PM UTC
Duration
21m
Timeline · 2 updates
  1. investigating Mar 26, 2025, 01:21 PM UTC

    The connection between Picqer and certain Bol Retailer shops was lost. It seems that there is an authentication problem on the side of Bol.com. We have contacted Bol.com and will keep you updated.

  2. resolved Mar 26, 2025, 01:42 PM UTC

    Bol has resolved the issue (https://developers.bol.com/en/news/incident-resulting-in-401-errors-for-some-users). The connections have automatically been restored and any missing orders have been imported.

Read the full incident report →

Notice March 20, 2025

DHL - shipments error

Detected by Pingoru
Mar 20, 2025, 11:20 AM UTC
Resolved
Mar 20, 2025, 11:55 AM UTC
Duration
35m
Timeline · 2 updates
  1. investigating Mar 20, 2025, 11:20 AM UTC

    Users can experience errors while creating a DHL-shipment: "Shipment request failed: Request failed with status code 500" We've contacted DHL, they are investigating the issue.

  2. resolved Mar 20, 2025, 11:55 AM UTC

    This issue is resolved. It is possible to create DHL shipments again.

Read the full incident report →

Notice February 28, 2025

Sendcloud - Shipments error

Detected by Pingoru
Feb 28, 2025, 08:31 AM UTC
Resolved
Feb 28, 2025, 09:25 AM UTC
Duration
53m
Timeline · 4 updates
  1. investigating Feb 28, 2025, 08:31 AM UTC

    Several users experienced time-outs while creating Sendcloud shipments. We've contacted Sendcloud for more information.

  2. identified Feb 28, 2025, 08:34 AM UTC

    Sendcloud stated that they identified the issue and are implementing a fix. For more information: https://status.sendcloud.com/

  3. monitoring Feb 28, 2025, 08:55 AM UTC

    Sendcloud implemented and released a fix. We will continue to monitor the performance to ensure the service is fully restored.

  4. resolved Feb 28, 2025, 09:25 AM UTC

    This issue is resolved.

Read the full incident report →

Notice December 8, 2024

Temporary issue with Bol.com order imports

Detected by Pingoru
Dec 08, 2024, 08:13 PM UTC
Resolved
Dec 09, 2024, 03:09 PM UTC
Duration
18h 56m
Timeline · 4 updates
  1. investigating Dec 08, 2024, 08:13 PM UTC

    We're currently unable to import orders from Bol.com due to an issue in the Bol API. New orders are not appearing in the API. We've reported this to Bol and are awaiting their resolution. The issue started around 19:15.

  2. identified Dec 09, 2024, 07:39 AM UTC

    Bol is investigating the issue: https://developers.bol.com/en/news/issue-with-retrieving-shipping-orders-under-investigation.

  3. identified Dec 09, 2024, 12:45 PM UTC

    We can see that new orders are being imported. Bol.com has indicated that they have rolled out a solution for this and that it seems to work. Orders from yesterday 19:00 onwards can't be retrieved yet. Bol is trying to fix that as soon as possible.

  4. resolved Dec 09, 2024, 03:09 PM UTC

    Bol has implemented a fix for the missing orders that were placed from yesterday 19:00 onwards. These orders will automatically appear in Picqer.

Read the full incident report →

Notice November 25, 2024

DHL shipments error

Detected by Pingoru
Nov 25, 2024, 08:59 AM UTC
Resolved
Nov 25, 2024, 10:46 AM UTC
Duration
1h 47m
Timeline · 2 updates
  1. investigating Nov 25, 2024, 08:59 AM UTC

    There are currently issues with creating DHL shipment labels in Picqer. We see that in some cases when you create the label in Picqer, the shipment label is available in DHL itself but not in Picqer. We'll keep you informed about further updates.

  2. resolved Nov 25, 2024, 10:46 AM UTC

    This issue is resolved. It is possible to create DHL shipments again.

Read the full incident report →

Notice November 18, 2024

DPD - Shipments error

Detected by Pingoru
Nov 18, 2024, 08:28 AM UTC
Resolved
Nov 18, 2024, 08:44 AM UTC
Duration
15m
Timeline · 3 updates
  1. investigating Nov 18, 2024, 08:28 AM UTC

    DPD currently has problems creating shipments. We'll update you as soon as we know more.

  2. investigating Nov 18, 2024, 08:42 AM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 18, 2024, 08:44 AM UTC

    This issue is resolved. It is possible to create DPD shipments again.

Read the full incident report →