Phreesia experienced a minor incident on August 14, 2026 affecting Eligibility and Benefits API, lasting 2d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 14, 2026, 02:53 PM UTC
We are investigating elevated transaction failures affecting eligibility requests routed through our Eligibility API. Some affected API requests may time out or return errors, preventing eligibility responses from being returned successfully for external vendors leveraging this service. Eligibility & Benefits results accessed through the Phreesia Dashboard are not impacted. Our teams are actively investigating and monitoring the impact. We will provide an update as more information becomes available.
- resolved Aug 16, 2026, 05:28 PM UTC
One of our vendors identified and implemented a fix on Friday afternoon August 14th. We are seeing a return to normal functionality through the Eligibility API.