Peach Payments Outage History
Peach Payments is up right nowPingoru has recorded 98 incidents for Peach Payments: 92 in the last 12 months and 40 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 6 | 236 of 720 (33%) |
| May 2026 | 4 | 9 of 744 (1%) |
| June 2026 | 6 | 71 of 720 (10%) |
| July 2026 | 12 | 378 of 744 (51%) |
| August 2026 | 10 | 104 of 744 (14%) |
| September 2026 | 21 | 244 of 720 (34%) |
| October 2026 | 7 | 15 of 591 (2%) |
Incidents, newest first
Minor August 25, 2026 Sandbox: Intermittent Card Transaction Failures 1d 20h Peach card processing platform
Started Aug 25, 2026, 07:03 AM UTC· resolved Aug 27, 2026, 03:25 AM UTC
- investigating Aug 25, 2026, 08:03 AM UTC
We are currently investigating an intermittent issue affecting card transactions in the Sandbox environment, where transactions may fail with an "unexpected communication error with connector/acquirer" response. Our teams are actively working to identify the root cause and resolve the issue. Further updates will be shared on this page as soon as more information becomes available. If you have any questions or require assistance, please contact [email protected] or reach out to your Account Manager.
- monitoring Aug 25, 2026, 01:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 27, 2026, 03:25 AM UTC
This incident has been resolved.
Minor August 20, 2026 Intermittent Scan to Pay Voucher Failures 1d Scan to Pay (Masterpass)
Started Aug 20, 2026, 01:34 PM UTC· resolved Aug 21, 2026, 02:07 PM UTC
- investigating Aug 20, 2026, 01:34 PM UTC
Our downstream payment partner, Scan to Pay (Masterpass), is experiencing intermittent downtime. Their team is currently investigating, and we will post updates as progress is made. Customers may experience intermittent transaction failures when attempting to make payments using Scan to Pay Vouchers. This may result in some voucher-based transactions being unsuccessful. For any questions or concerns, please contact us at [email protected] or reach out to your Account Manager.
- monitoring Aug 21, 2026, 05:38 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 21, 2026, 02:07 PM UTC
This incident has been resolved.
Minor August 19, 2026 Elevated Declines for Visa - FNB transactions 2h 18m FNB card acquiring
Started Aug 19, 2026, 09:10 AM UTC· resolved Aug 19, 2026, 11:29 AM UTC
- investigating Aug 19, 2026, 09:10 AM UTC
Our acquiring partners have observed declined transactions with response 59 on VISA BINs for FNB issuing. Our partners are engaging with FNB regarding the observed impact. We will continue to update this status page as the partner make progress. If you have any questions or concerns, please contact [email protected] or your account manager.
- monitoring Aug 19, 2026, 09:59 AM UTC
FNB has identified the root cause and we are observing a recovery. Monitoring is in place.
- monitoring Aug 19, 2026, 10:27 AM UTC
Transaction processing for VISA BIN on FNB issuing has stabilised.
- resolved Aug 19, 2026, 11:29 AM UTC
This incident has been resolved.
Minor August 15, 2026 Degraded performance on Mastercard 27m Peach card processing platform
Started Aug 15, 2026, 05:55 AM UTC· resolved Aug 15, 2026, 06:23 AM UTC
- investigating Aug 15, 2026, 05:55 AM UTC
Please note that MasterCard is globally down and experiencing degraded performance. We have logged a case with the partner for investigation. We will continue to update this status page as we observed progress with MasterCard. If you have any questions or concerns, please contact [email protected] or your account manager.
- monitoring Aug 15, 2026, 06:04 AM UTC
We are observing recovery on MasterCard transactions. We will keep on monitoring and update the status page accordingly.
- resolved Aug 15, 2026, 06:23 AM UTC
This incident has been resolved.
Minor August 13, 2026 RCS degraded performance. 1d RCS
Started Aug 13, 2026, 10:41 AM UTC· resolved Aug 14, 2026, 10:45 AM UTC
- investigating Aug 13, 2026, 10:41 AM UTC
We are currently experiencing an issue with the RCS payment methods whereby transactions are failing with the errors response Invalid Card and transaction declined by authorization system. Our team is investigating the issue with them and actively working to resolve it as soon as possible. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact [email protected] or your account manager.
- monitoring Aug 14, 2026, 02:05 AM UTC
A fix has been implemented and we are monitoring the result. Merchants' customer can now pay using RCS. We apologise for any inconvenience caused and thank you for your patience while our team worked on the issue. If you have any questions or concerns, please contact [email protected] or your account manager.
- resolved Aug 14, 2026, 10:45 AM UTC
This incident has been resolved.
Minor August 2, 2026 Intermittent issue with transaction status display on Peach dashboard 3h 33m Dashboard - Peach Payments
Started Aug 02, 2026, 08:49 AM UTC· resolved Aug 02, 2026, 12:23 PM UTC
- identified Aug 02, 2026, 08:49 AM UTC
We are currently experiencing a delay in updating the transaction status on the Peach dashboard, and some transactions remain in a pending state. The transaction status will be updated during the course of the day. Transaction processing is not impacted We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact [email protected] or your account manager.
- monitoring Aug 02, 2026, 11:27 AM UTC
The status of all the impacted transactions has been updated. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact [email protected] or your account manager.
- resolved Aug 02, 2026, 12:23 PM UTC
This incident has been resolved.
Minor July 28, 2026 HappyPay degraged performance 23h 38m Happy Pay
Started Jul 28, 2026, 10:48 AM UTC· resolved Jul 29, 2026, 10:26 AM UTC
- identified Jul 28, 2026, 10:48 AM UTC
Processing for HappyPay might be impacting due an issue with TLS certificate. Our team is investigating with the HappyPay team for resolution. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact [email protected] or your account manager.
- resolved Jul 29, 2026, 10:26 AM UTC
HappyPay are processing fine. Thank you.
Notice July 28, 2026 Call Centre Service Disruption – Phone Support
Started Jul 28, 2026, 08:32 AM UTC· resolved Jul 28, 2026, 08:32 AM UTC
- resolved Jul 28, 2026, 08:32 AM UTC
We experienced a temporary issue, 7mins, with our call centre lines that prevented some callers from reaching our support team via phone. This issue has now been fully resolved, and all inbound and outbound call functionality is restored. Please note that our support email channel ([email protected]) remained fully operational throughout the outage. We sincerely apologise for any inconvenience this may have caused and thank you for your patience while our team worked to resolve the matter.
Notice July 27, 2026 GoTyme Bank Support Discontinued for Pay by Bank – Pay by bank EFT
Started Jul 27, 2026, 09:34 AM UTC· resolved Jul 27, 2026, 09:34 AM UTC
- resolved Jul 27, 2026, 09:34 AM UTC
Peach Payments' Pay by Bank payment option no longer support GoTyme Bank. This change follows GoTyme Bank’s decision to discontinue the internet banking services required to process EFT transactions. If you have any questions or concerns, please contact [email protected] or reach out directly to your account manager.
Notice July 24, 2026 Authentication issues affecting Dashboard and Checkout 6h 12m Checkout, Dashboard - Peach Payments
Started Jul 24, 2026, 11:18 AM UTC· resolved Jul 24, 2026, 05:31 PM UTC
- monitoring Jul 24, 2026, 11:18 AM UTC
We have resolved a brief issue affecting authentication on the Peach Dashboard and Checkout. For approximately 10 minutes, users experienced temporary login and checkout authentication failures due to an issue with our third-party provider, Auth0. Existing authentication tokens remained valid throughout the incident, and background services were not impacted. All systems are now fully restored and operating normally. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact [email protected] or your account manager.
- resolved Jul 24, 2026, 05:31 PM UTC
This incident has been resolved.
Notice July 24, 2026 Happy Pay degraded performance 1d 3h Happy Pay
Started Jul 24, 2026, 10:51 AM UTC· resolved Jul 25, 2026, 02:42 PM UTC
- investigating Jul 24, 2026, 10:51 AM UTC
Happy Pay is currently experiencing degraded performance resulting in merchants' customers not being able to complete payment. We have raised the issue with them and they working to resolve the issue. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact [email protected] or your account manager.
- resolved Jul 25, 2026, 02:42 PM UTC
The issue has been resolved. Merchants' customer can now pay using Happy Pay. We apologise for any inconvenience caused and thank you for your patience while our team worked on the issue. If you have any questions or concerns, please contact [email protected] or your account manager.
Notice July 21, 2026 blink by Emtel degraded performance 22h 15m Checkout, Payment API
Started Jul 21, 2026, 12:00 PM UTC· resolved Jul 22, 2026, 10:15 AM UTC
- investigating Jul 21, 2026, 12:00 PM UTC
We are currently experiencing degraded performance affecting blink by Emtel services. Our team has reached out to Emtel to investigate further and work towards a resolution. We apologise for any inconvenience this may cause and will continue to provide updates on this status page as more information becomes available. If you have any questions or concerns, please contact [email protected] or reach out to your Account Manager.
- monitoring Jul 22, 2026, 06:25 AM UTC
Successful transactions are being observed again for blink by Emtel as we continue to monitor.
- resolved Jul 22, 2026, 10:15 AM UTC
This incident has been resolved!
Notice July 21, 2026 MauCAS degraded performance 22h 27m Checkout, Payment API
Started Jul 21, 2026, 11:49 AM UTC· resolved Jul 22, 2026, 10:16 AM UTC
- investigating Jul 21, 2026, 11:49 AM UTC
We are currently experiencing degraded performance affecting MauCAS services. Our team has reached out to MauCAS to investigate further and work towards a resolution. We apologise for any inconvenience this may cause and will continue to provide updates on this status page as more information becomes available. If you have any questions or concerns, please contact [email protected] or reach out to your Account Manager.
- investigating Jul 21, 2026, 12:03 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 22, 2026, 06:24 AM UTC
Successful transactions are being observed again for MauCAS as we continue to monitor.
- resolved Jul 22, 2026, 10:16 AM UTC
This incident has been resolved!
Minor July 15, 2026 Issue with 3DS for MasterCard 4h 47m Peach card processing platform
Started Jul 15, 2026, 07:38 AM UTC· resolved Jul 15, 2026, 12:25 PM UTC
- identified Jul 15, 2026, 07:38 AM UTC
We are observing a failure with 3DS for MasterCard. Our Team are currently investigating with MasterCard. We apologise for any inconvenience caused and will continue to update this status page. If you have any questions or concerns, please contact [email protected] or your account manager.
- monitoring Jul 15, 2026, 09:35 AM UTC
Successful 3DS authentications are being observed again for MasterCard. We are monitoring.
- resolved Jul 15, 2026, 12:25 PM UTC
This incident has been resolved.
Minor July 14, 2026 Capitec Pay – Service Disruption 4h 44m Capitec Pay
Started Jul 14, 2026, 01:38 PM UTC· resolved Jul 14, 2026, 06:22 PM UTC
- investigating Jul 14, 2026, 01:38 PM UTC
We are currently investigating an issue affecting Capitec Pay transactions. Our team has identified the issue and has engaged Capitec Pay to investigate and work towards a resolution. We apologise for any inconvenience this may cause and will continue to provide updates on this status page as more information becomes available. If you have any questions or concerns, please contact [email protected] or reach out to your Account Manager.
- resolved Jul 14, 2026, 06:22 PM UTC
This incident has been resolved.
Minor July 14, 2026 Nedbank acquiring experiencing degraded performance 15d 21h Nedbank card acquiring
Started Jul 14, 2026, 09:40 AM UTC· resolved Jul 30, 2026, 07:07 AM UTC
- investigating Jul 14, 2026, 09:40 AM UTC
Merchants processing via Nedbank acquiring are currently experiencing degraded performance resulting in transactions declining with return code 800.100.180 (not supported by issuer). Our team is investigating the issue and working together with Nedbank team to resolve it as soon as possible. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact [email protected] or your account manager.
- investigating Jul 14, 2026, 02:28 PM UTC
Our team is still investigating the issue together with VISA team.
- investigating Jul 16, 2026, 06:39 AM UTC
MasterCard has identified the incorrect processing and have further escalated internally to their VIP Support. They are currently waiting for the investigation output from their Processing support team. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact [email protected] or your account manager.
- resolved Jul 30, 2026, 07:07 AM UTC
This incident has been resolved.
Minor July 10, 2026 Mpesa degraded performance 11h 47m MPESA
Started Jul 10, 2026, 05:33 PM UTC· resolved Jul 11, 2026, 05:20 AM UTC
- investigating Jul 10, 2026, 05:33 PM UTC
We are currently experiencing degraded performance affecting M-Pesa services. Our team has reached out to M-Pesa to investigate further and work towards a resolution. We apologise for any inconvenience this may cause and will continue to provide updates on this status page as more information becomes available. If you have any questions or concerns, please contact [email protected] or reach out to your Account Manager.
- resolved Jul 11, 2026, 05:20 AM UTC
The issue has been resolved. We apologise for any inconvenience caused and thank you for your patience while our team worked on the issue. If you have any questions or concerns, please contact [email protected] or your account manager.
Minor June 26, 2026 Payment Links not being sent to SMS 21h 43m Payment Links
Started Jun 26, 2026, 02:57 PM UTC· resolved Jun 27, 2026, 12:41 PM UTC
- identified Jun 26, 2026, 02:57 PM UTC
We detected an issue where Payment Links are not successfully delivered via SMS and it is intermittent. WhatsApp is working fine. The team is currently investigating and will update the status accordingly.
- identified Jun 26, 2026, 04:20 PM UTC
Our investigation is still ongoing. SMS delivery remains intermittent and the issue is isolated to the Vodacom network. We continue to work with the provider and are actively monitoring the situation. We apologise for any inconvenience caused and will continue to provide updates on this status page as more information becomes available.
- monitoring Jun 27, 2026, 10:31 AM UTC
SMS delivery is working fine except there is an isolated issue with Vodacom network only. Our provider is still working with their supplier for a fix. In general, Payment links are working fine. If you have any questions or concerns, please contact [email protected] or your account manager.
- resolved Jun 27, 2026, 12:41 PM UTC
SMS delivery for Payment Links is up for all network. This incident is resolved.
Notice June 26, 2026 Sandbox-Intermittent failures on checkout 6h 2m Checkout
Started Jun 26, 2026, 08:47 AM UTC· resolved Jun 26, 2026, 02:50 PM UTC
- investigating Jun 26, 2026, 09:10 AM UTC
We are currently investigating an issue affecting the Checkout endpoint in the Sandbox environment. Merchants may experience intermittent transaction initiation failures resulting in internal server errors. Our team is actively investigating the root cause and is working to restore normal service as quickly as possible. We will provide further updates as soon as additional information becomes available. This issue is isolated to the Sandbox environment and does not impact the Live/Production environment. Please reach out to [email protected] or your Account Manager with any questions or concerns.
- resolved Jun 26, 2026, 02:50 PM UTC
This incident has been resolved.
Notice June 11, 2026 Intermittent In-Store Card Processing Rejections 3h 21m In-store card processing - Absa Card Present, In-store card processing - Nedbank Card Present
Started Jun 11, 2026, 08:36 AM UTC· resolved Jun 11, 2026, 11:57 AM UTC
- investigating Jun 11, 2026, 08:36 AM UTC
We are currently experiencing intermittent rejections affecting in-store card processing, which may cause some transactions to fail unexpectedly. Our team is actively investigating the issue and working to restore normal service as quickly as possible. We apologize for any inconvenience caused and appreciate your patience while we work towards a resolution. If you have any questions or concerns, please contact your Account Manager or email [email protected].
- monitoring Jun 11, 2026, 08:53 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 11, 2026, 11:57 AM UTC
This incident has been resolved.
Minor June 10, 2026 High rate of declines for M-PESA transactions 9h 33m MPESA
Started Jun 10, 2026, 02:52 AM UTC· resolved Jun 10, 2026, 12:25 PM UTC
- investigating Jun 10, 2026, 02:52 AM UTC
We are currently reaching out to our downstream partner to determine the high rate of rejections. We will update as we are able to determine the cause.
- identified Jun 10, 2026, 03:24 AM UTC
The issue has been identified by the M-PESA team, and a fix is being implemented.
- monitoring Jun 10, 2026, 10:11 AM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Jun 10, 2026, 12:25 PM UTC
This incident has been resolved!
Minor June 4, 2026 Sandbox Server to Server – Card Payments Issue 1d 1h Peach card processing platform
Started Jun 04, 2026, 08:56 AM UTC· resolved Jun 05, 2026, 10:01 AM UTC
- investigating Jun 04, 2026, 01:56 PM UTC
We are currently investigating an issue where card transactions on Server to Server endpoint, in Sandbox Environment, are intermittently failing with Access Denied error. Our team is actively looking into this and we will provide updates as soon as we have more information. This does not affect the Live/Production environment. Please reach out to [email protected] or your Account Manager with any questions or concerns.
- monitoring Jun 05, 2026, 05:45 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 05, 2026, 10:01 AM UTC
This incident has been resolved.
Minor June 4, 2026 Mobicred downtime 6h 22m Mobicred
Started Jun 04, 2026, 04:09 AM UTC· resolved Jun 04, 2026, 10:31 AM UTC
- investigating Jun 04, 2026, 04:09 AM UTC
Mobicred is currently experiencing an issue and payments are failing. We are liaising with Mobicred to resolve it as soon as possible. We apologise for any inconvenience caused and will continue to update this status page as Mobicred make progress. If you have any questions or concerns, please contact [email protected] or your account manager.
- investigating Jun 04, 2026, 07:53 AM UTC
Mobicred is still investigating the issue.
- monitoring Jun 04, 2026, 09:16 AM UTC
Mobicred confirmed that the system is back up and stable. We are monitoring.
- resolved Jun 04, 2026, 10:31 AM UTC
This incident has been resolved.
Minor May 24, 2026 Intermittent transaction failures experienced on card payments 1h 12m Peach card processing platform
Started May 24, 2026, 08:46 PM UTC· resolved May 24, 2026, 09:59 PM UTC
- investigating May 24, 2026, 08:46 PM UTC
We are seeing higher than usual transaction failures on card processing - our teams are currently investigating
- monitoring May 24, 2026, 09:48 PM UTC
We have seen a notable improvement and continue to monitor.
- resolved May 24, 2026, 09:59 PM UTC
This incident has been resolved.
Minor May 18, 2026 Apple Pay – Degraded Performance on Checkout Integrations 6h 23m Checkout
Started May 18, 2026, 10:24 AM UTC· resolved May 18, 2026, 04:48 PM UTC
- investigating May 18, 2026, 10:26 AM UTC
Apple Pay is currently experiencing degraded performance on Checkout integration, which may prevent some customers from successfully completing payments. Our team is actively investigating the issue and working to restore normal service as quickly as possible. We apologise for the inconvenience and will continue to provide updates on this status page as progress is made. If you have any questions or concerns, please contact [email protected] or your account manager.
- monitoring May 18, 2026, 11:26 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 18, 2026, 04:48 PM UTC
This incident has been resolved.