Resolved on July 28, 2026, affecting Phone Support.
We experienced a temporary issue, 7mins, with our call centre lines that prevented some callers from reaching our support team via phone. This issue has now been fully resolved, and all inbound and outbound call functionality is restored. Please note that our support email channel ([email protected]) remained fully operational throughout the outage. We sincerely apologise for any inconvenience this may have caused and thank you for your patience while our team worked to resolve the matter.
Affected components
Update timeline
- resolved Jul 28, 2026, 08:32 AM UTC
We experienced a temporary issue, 7mins, with our call centre lines that prevented some callers from reaching our support team via phone. This issue has now been fully resolved, and all inbound and outbound call functionality is restored. Please note that our support email channel ([email protected]) remained fully operational throughout the outage. We sincerely apologise for any inconvenience this may have caused and thank you for your patience while our team worked to resolve the matter.
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