Resolved after 1 day, affecting Scan to Pay (Masterpass), on August 20, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Aug 20, 2026, 01:34 PM UTC
Our downstream payment partner, Scan to Pay (Masterpass), is experiencing intermittent downtime. Their team is currently investigating, and we will post updates as progress is made. Customers may experience intermittent transaction failures when attempting to make payments using Scan to Pay Vouchers. This may result in some voucher-based transactions being unsuccessful. For any questions or concerns, please contact us at [email protected] or reach out to your Account Manager.
- monitoring Aug 21, 2026, 05:38 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 21, 2026, 02:07 PM UTC
This incident has been resolved.
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