Paxos Outage History

Paxos is up right now

Paxos had 30 outages in the last 2 years totaling 20h 13m of downtime — averaging 1.2 incidents per month.

There were 30 Paxos outages since July 30, 2025 totaling 20h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.paxos.com

Critical October 20, 2025

Paxos - Paxos platform incident Resolved

Detected by Pingoru
Oct 20, 2025, 03:13 PM UTC
Resolved
Oct 20, 2025, 07:52 PM UTC
Duration
4h 38m
Affected: Crypto TransfersCrypto TransfersDashboard Web UICrypto Transfers
Timeline · 6 updates
  1. identified Oct 20, 2025, 03:13 PM UTC

    We are currently experiencing an outage in our AWS environment that is impacting the Paxos Dashboard portal and Crypto Transfers. As a result, some users may be unable to sign in to the Dashboard; Crypto Withdrawals processing is delayed. Our Engineering team is actively working to resolve the issue.

  2. identified Oct 20, 2025, 04:00 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Oct 20, 2025, 04:05 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Oct 20, 2025, 05:23 PM UTC

    Paxos services remain impacted by the ongoing outage on AWS infrastructure. - Crypto withdrawals are experiencing delays. - Users may be unable to sign in to the Dashboard portal.

  5. identified Oct 20, 2025, 06:42 PM UTC

    - Dashboard access has been restored. - We are now processing the backlog of transfers; it may take some time to fully catch up.

  6. resolved Oct 20, 2025, 07:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 20, 2025

Paxos - Multiple services impacted due to AWS us-east1 outage

Detected by Pingoru
Oct 20, 2025, 07:30 AM UTC
Resolved
Oct 20, 2025, 01:05 PM UTC
Duration
5h 34m
Affected: Trading - OrdersFIX TradingMarket DataStablecoin OrchestrationsMarket DataExecution DataCrypto TransfersPricingFiat TransfersQuotes and Quote ExecutionsProfiles and BalancesDashboard Web UIIdentities and AccountsRecon ReportingOrchestrations APIFiat TransfersCrypto TransfersCrypto Transfer FeesTax FormsAuthenticationRewards API
Timeline · 6 updates
  1. investigating Oct 20, 2025, 07:30 AM UTC

    Engineering is investigating the root cause of login failures with Dashboard web UI in both Sandbox and Production environments. Customers using both passkey and SSO login are affected. We will send a status update in the next 30 minutes or earlier.

  2. investigating Oct 20, 2025, 08:18 AM UTC

    We are continuing to investigate this issue.

  3. identified Oct 20, 2025, 08:44 AM UTC

    We identified a major Amazon Web Services (AWS) region is currently down, and this is impacting multiple Paxos apps and services.

  4. monitoring Oct 20, 2025, 09:29 AM UTC

    We are observing a gradual restoration of services. Customers may continue to observe some slowness in their requests.

  5. monitoring Oct 20, 2025, 10:17 AM UTC

    All Paxos services have been fully restored, with the exception of FIX services, which remain unavailable.

  6. resolved Oct 20, 2025, 01:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 17, 2025

Paxos - PAXG Quotes Incident Resolved

Detected by Pingoru
Oct 17, 2025, 05:29 PM UTC
Resolved
Oct 17, 2025, 06:26 PM UTC
Duration
56m
Affected: PAXGPAXG Trading
Timeline · 3 updates
  1. investigating Oct 17, 2025, 05:29 PM UTC

    We are currently experiencing an incident affecting PAXG quotes. As a result, Buy/Sell quoting is unavailable in the Wallet UI and Dashboard. Our Engineering team is actively investigating and working to resolve the issue.

  2. monitoring Oct 17, 2025, 06:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 17, 2025, 06:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 14, 2025

Paxos - Fiat Transfers Incident Detected

Detected by Pingoru
Aug 14, 2025, 12:47 PM UTC
Resolved
Aug 14, 2025, 07:51 PM UTC
Duration
7h 3m
Affected: USD TransfersFiat TransfersFiat Transfers
Timeline · 4 updates
  1. investigating Aug 14, 2025, 12:47 PM UTC

    We are currently experiencing a delay in processing Fiat Withdrawals for PTE customers. Customers can continue to submit withdrawals but may experience delays in processing. Fiat Withdrawals via CUBI is currently not affected.

  2. identified Aug 14, 2025, 02:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 14, 2025, 07:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 14, 2025, 07:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 4, 2025

Paxos - Crypto Deposit Incident Detected

Detected by Pingoru
Aug 04, 2025, 02:55 AM UTC
Resolved
Aug 04, 2025, 04:55 AM UTC
Duration
2h
Affected: Crypto TransfersCrypto TransfersCrypto Transfers
Timeline · 4 updates
  1. investigating Aug 04, 2025, 02:55 AM UTC

    We are currently experiencing delays in processing crypto deposits for USDC, USDP and PYUSD on the Solana network. Customers can still make deposits, but processing may take longer than usual.

  2. identified Aug 04, 2025, 03:41 AM UTC

    Only specific USDC, USDP, PYUSD, and SOL deposits made on the Solana network on 30 July were affected. Deposits made after 30 July were not impacted. We are actively working to complete processing of the affected deposits.

  3. monitoring Aug 04, 2025, 04:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 04, 2025, 04:55 AM UTC

    This incident has been resolved.

Read the full incident report →