Paxos experienced a major incident on November 11, 2025 affecting Trading - Orders and FIX Trading and 1 more component, lasting 7d 11h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 11, 2025, 06:21 AM UTC
UNI withdrawals may be delayed due to current liquidity constraints, with normal processing expected to resume by November 11, 2025, at 9:30 AM ET. Due to instability in the UNI market, trading has been temporarily paused. We will provide updates once markets are ready to reopen.
- investigating Nov 11, 2025, 10:37 AM UTC
The UNI market is now entering Post-Only mode. During this phase, matching is paused. Customers can review and cancel any orders they no longer wish to keep. Please note that new market orders and taker-priced limit orders will be rejected; only post-only (maker) limit orders will be accepted. We will post another update when markets are ready to resume normal order flow.
- investigating Nov 11, 2025, 01:36 PM UTC
UNI withdrawals that were delayed earlier have been successfully processed.
- investigating Nov 12, 2025, 01:32 AM UTC
UNI trading on itBit and HRQ remains paused while we work to restore full service. Customers can still cancel open orders. Our next update will be shared by November 12, 2025, at 12 PM ET.
- investigating Nov 12, 2025, 01:47 PM UTC
UNI trading on itBit and HRQ remains paused as our Engineering team works to restore full service. Customers can still cancel open orders. The next update will be provided by November 12, 2025, at 12 PM ET.
- investigating Nov 12, 2025, 05:40 PM UTC
UNI trading on itBit and HRQ remains paused as our Engineering team works to restore full service. Customers can still cancel open orders. The next update will be provided by November 12, 2025, at 6 PM ET.
- investigating Nov 12, 2025, 10:26 PM UTC
UNI trading on itBit and HRQ remains paused as our Engineering team works to restore full service. Customers can still cancel open orders. The next update will be provided by November 13, 2025, at 12 PM ET.
- investigating Nov 13, 2025, 05:42 PM UTC
UNI trading on itBit and HRQ remains paused as our Engineering team works to restore full service. Customers can still cancel open orders. The next update will be provided by November 13, 2025, at 6 PM ET.
- investigating Nov 13, 2025, 11:30 PM UTC
UNI trading on itBit and HRQ remains paused while our Engineering team continues working to restore full service. Customers can still cancel any open orders. Our next update will be shared by November 14, 2025, at 9 AM ET.
- investigating Nov 14, 2025, 01:10 PM UTC
UNI trading on itBit and HRQ remains paused while our Engineering team continues working to restore full service. Customers can still cancel any open orders. Our next update will be shared by November 14, 2025, at 12 PM ET.
- identified Nov 14, 2025, 07:26 PM UTC
UNI trading on HRQ endpoints has resumed. Trading for the UNI market on the itBit exchange remains paused while our Engineering team continues working to restore full service. Customers can still cancel any open orders. Our next update will be shared by November 14, 2025, at 6:00 PM ET.
- identified Nov 15, 2025, 06:21 PM UTC
Trading for the UNI market on the itBit exchange remains paused while our Engineering team continues working to restore full service. Customers can still cancel any open orders. Our next update will be shared by November 16, 2025, at 6:00 PM ET.
- identified Nov 17, 2025, 01:31 AM UTC
Trading for the UNI market on the itBit exchange remains paused while our Engineering team continues working to restore full service. Customers can still cancel any open orders. Our next update will be shared by November 17, 2025, at 12:00 PM ET.
- identified Nov 18, 2025, 02:05 AM UTC
Trading for the UNI market on the itBit exchange remains paused while our Engineering team continues working to restore full service. Customers can still cancel any open orders. Our next update will be shared by November 18, 2025, at 12:00 PM ET.
- monitoring Nov 18, 2025, 09:42 PM UTC
Trading on the UNI market has now been resumed.
- resolved Nov 18, 2025, 11:31 PM UTC
This incident has been resolved.