Paxos had 30 outages in the last 2 years totaling 231h 22m of downtime — averaging 1.2 incidents per month.
There were 30 Paxos outages since July 30, 2025 totaling 231h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.
We experienced a brief outage affecting FIX connections at 13:20 UTC, which caused active FIX sessions to disconnect momentarily. The issue was resolved within 2 minutes, and FIX connections are now active again.
We are currently experiencing an outage impacting email notification delivery. As a result, the Dashboard account sign-up flow is affected, and customers may not receive emails with confirmation codes during new account onboarding, and transaction activity notifications. Engineering is actively working to resolve the issue.
This incident has been resolved.
We are currently experiencing an outage affecting the Orchestrations API endpoints. As a result, Orchestrations submitted either via API or through the Dashboard UI are impacted, and customers may encounter errors when attempting to submit them. Engineering is actively investigating the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing an issue with the Dashboard Portal in the Sandbox environment. As a result, SSO login is not working for the Sandbox Dashboard Portal at this time. Engineering is actively investigating and working on a resolution.
This incident has been resolved.
At this time, we are experiencing an outage affecting the Crypto Transfers endpoints in the Sandbox environment. As a result, Bitcoin crypto withdrawals in Sandbox are impacted, and customers may experience delays in processing. Engineering is actively investigating and working on a resolution.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently experiencing delays in processing SOL token withdrawals. Customers may continue submitting withdrawals through our Crypto Withdrawals API, but processing times may be longer than usual.
We have identified the root cause of the issue and implemented a workaround. While SOL token withdrawal processing remains degraded, customers can continue submitting withdrawals through our Crypto Withdrawals API. Processing times may be longer than normal during this period. Full recovery is expected by 10:00 AM ET.
A fix has been implemented and we are monitoring the results.
The backlog of Solana token withdrawals have been successfully reprocessed. We do not anticipate any further delays from this point.
We are currently experiencing an outage affecting the Quote Execution endpoints. As a result, customers may see increased latency for List Quotes, Quote Executions and List Historical Prices endpoints Our Engineering team is actively investigating and working to resolve the issue. We will share another update as soon as we have more information.
This incident has been resolved.
On May 12, 2026, between 8:30 PM and 9:22 PM UTC, a subset of BTC/USD prices in the in the Smart Order Routing feed became stale due to a change deployed earlier that day. The change introduced a condition where stale prices were published to the feed, resulting in intermittent inaccurate bid and ask prices during this window. Trade execution was not affected — all trades during this period executed as expected based on accurate prices. Our engineering team identified and mitigated the issue at 9:22 PM UTC, and we have taken corrective steps to prevent recurrence.
We are currently experiencing delays in identity approvals. As a result, identity reviews may take longer than usual to complete. Engineering is actively working on a resolution.
This incident has been resolved.
We are currently experiencing issues with the Paxos Dashboard in Sandbox, and email OTP logins are temporarily unavailable. Our Engineering team is actively investigating and working to resolve the root cause. We will provide another status update within the next 30 minutes, or sooner if additional information becomes available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Between 15:32 and 15:36 UTC, Paxos experienced an incident impacting REST API endpoints. During this time, customers may have received 503 responses across Transfers, Trading, Pricing, and Profile Balances endpoints. The issue has been resolved, and services are operating normally.
We are currently experiencing an outage affecting the Transfers endpoints. As a result, crypto withdrawals are impacted, and customers may see an increased rate of 500 errors when submitting withdrawal requests. Our Engineering team is actively working to resolve the issue.
The issue has been resolved, and we are continuing to monitor the environment.
This incident has been resolved.
We are currently experiencing an issue impacting the Dashboard portal. As a result, users may encounter errors when accessing the following pages: API Management Fiat Account Instructions Crypto Deposit Address Our Engineering team is actively investigating and working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available.
The root cause of the issue has been identified, and our Engineering team is in the process of deploying a fix.
The issue has been resolved in the Production environment. We are continuing to work on restoring full functionality in the Sandbox environment.
The issue has been fully resolved. Thank you for your patience.
We are currently experiencing an outage affecting the Transfers endpoints in the Paxos Sandbox environment. As a result, Crypto Deposits and Crypto Withdrawals may be delayed. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide further updates as more information becomes available.
This incident has been resolved.
Engineering is investigating an issue with Paxos Dashboard SSO login. We will send a status update in the next 30 minutes or earlier.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We currently experiencing issues with logins into Paxos Dashboard web UI. Engineering has been engaged to investigate and resolve the root cause of the issue. We will send a status update in the next 30 minutes or earlier.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
At this time, we are currently experiencing a full outage on our Trading APIs. At this time, end users will not be able to submit orders via Orders and point and FIX connections.
The issue has been resolved, and services are now operating normally. Engineering is monitoring the environment.
All services have been fully restored and are now operational.
At this time, we are experiencing an outage on the Historical Pricing and Quote Executions endpoints. As a result, customers are unable to retrieve pricing data for the BRL venue, which impacts the ability to retrieve Quotes for BRL and submit Quote Executions. The issue is caused by an outage at our BRL FX provider. Our Engineering team is actively monitoring the situation and will provide updates as they become available.
We are continuing to work with our FX data provider to resolve the ongoing issue affecting BRL FX rates. The incident was caused by a failure in the vendor’s cache and data supply pipeline, and the exact root cause is still under investigation. BRL FX rates remain impacted for Paxos at this time. We are actively monitoring the situation, remain in close contact with the vendor, and will provide further updates as soon as we have more information or see material improvement in service.
Users trading in BRL markets may have encountered failed quotes, pricing errors, or Create Quote Execution failures even when valid rate data was available. We have deployed a fix to Production, and error rates have decreased. We are continuing to work with our FX vendor to fully resolve the underlying BRL pricing data issue.
The issue impacting Quote Executions has been resolved as of 09:50 UTC, and the service is operating normally.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are experiencing an issue affecting KYC verification in the Paxos Dashboard. Users with sensitive roles may be unable to complete KYC verification. Our Engineering team is working on the issue.
The issue is now resolved.
USDC transactions on Polygon PoS are currently blocked due to an issue with the Polygon mainnet. Crypto Deposits and Withdrawals will be processed once the network has recovered.
This issue is now resolved, and all functionality on Polygon PoS is restored.
At this time, we are experiencing an outage affecting the Transfers endpoints. As a result, crypto deposits on the Polygon chain may be delayed while we work to resolve the issue.
The root cause has been identified, and Engineering is currently implementing a fix.
The fix has been deployed, and we are now processing the backlog of previously skipped deposits.
This incident has been resolved.
At this time, we are experiencing an outage on our Trading endpoint. As a result, customers may experience increased latency when using the Orders API endpoints. Our Engineering team is actively working to resolve the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
At the moment, we are experiencing an incident affecting Paxos API endpoints. As a result, API requests that use JWS request signing are failing with 401 errors. Our Engineering team is actively working on the issue, and we expect it to be resolved shortly.
This incident has been resolved.
An upstream outage on Cloudflare affecting Paxos vendors is causing an intermittent service disruption to our Fiat Transfer functionality and related API endpoints. This is specifically impacting the CreateWireWithdrawal and Create CryptoWithdrawal endpoints. Customers may experience delays in processing wire transfers and delays to crypto deposits and withdrawals. We are actively monitoring the situation and will provide an update when the vendor reports a resolution.
We are continuing to work on a fix for this issue.
The backlog affecting fiat and crypto transfers has now been fully processed.
This incident has been resolved.