Paxos incident

Paxos - Multiple services impacted due to AWS us-east1 outage

Critical Resolved View vendor source →

Paxos experienced a critical incident on October 20, 2025 affecting Trading - Orders and FIX Trading and 1 more component, lasting 5h 34m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:30 AM UTC
Resolved
Oct 20, 2025, 01:05 PM UTC
Duration
5h 34m
Detected by Pingoru
Oct 20, 2025, 07:30 AM UTC

Affected components

Trading - OrdersFIX TradingMarket DataStablecoin OrchestrationsMarket DataExecution DataCrypto TransfersPricingFiat TransfersQuotes and Quote Executions

Update timeline

  1. investigating Oct 20, 2025, 07:30 AM UTC

    Engineering is investigating the root cause of login failures with Dashboard web UI in both Sandbox and Production environments. Customers using both passkey and SSO login are affected. We will send a status update in the next 30 minutes or earlier.

  2. investigating Oct 20, 2025, 08:18 AM UTC

    We are continuing to investigate this issue.

  3. identified Oct 20, 2025, 08:44 AM UTC

    We identified a major Amazon Web Services (AWS) region is currently down, and this is impacting multiple Paxos apps and services.

  4. monitoring Oct 20, 2025, 09:29 AM UTC

    We are observing a gradual restoration of services. Customers may continue to observe some slowness in their requests.

  5. monitoring Oct 20, 2025, 10:17 AM UTC

    All Paxos services have been fully restored, with the exception of FIX services, which remain unavailable.

  6. resolved Oct 20, 2025, 01:05 PM UTC

    This incident has been resolved.