Pax8 experienced a minor incident on May 21, 2026 affecting Catalog and Subscriptions and 1 more component, lasting 16h 36m. The incident has been resolved; the full update timeline is below.
Affected components
CatalogSubscriptionsOrders
Update timeline
- investigating May 21, 2026, 08:37 PM UTC
We are currently investigating degraded features in the platform impacting all users, including the ability to purchase a limited number of products due to product relationship issues. We will continue to post updates here.
- identified May 21, 2026, 08:38 PM UTC
We've identified the issue and are working on a fix.
- resolved May 22, 2026, 01:13 PM UTC
This incident has been resolved.