Pax8 had 35 outages in the last 2 years totaling 245h 42m of downtime — averaging 1.4 incidents per month.
There were 35 Pax8 outages since August 26, 2024 totaling 245h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are aware that some partners have received duplicate invoice/billing statement email notifications. We are investigating this issue and will continue to post updates here.
This incident has been resolved.
We've identified the cause of intermittent permission issues affecting some partner and client accounts. A fix is in progress. Some users may continue to see missing navigation items or temporary access issues with certain features in the meantime. We'll continue to post updates here.
This incident has been resolved.
We are currently investigating a degraded feature (Pricing panel not showing pricing) in the platform impacting all partner users. We will continue to post updates here.
This issue has been resolved.
We are currently investigating degraded features in the platform impacting all users, including the ability to purchase a limited number of products due to product relationship issues. We will continue to post updates here.
We've identified the issue and are working on a fix.
This incident has been resolved.
The Pax8 Marketplace is currently experiencing an outage affecting the ability to access it. Our team is actively working to restore service. We will provide an updates as we learn more. We apologize for the disruption.
We've identified the cause and are actively working on a fix for the issue impacting users' ability to access the Marketplace.
Restored: A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing an issue that is delaying notification delivery by 3-5 hours, including Order Confirmations. Orders are processing normally. If you are waiting on an Order Confirmation, you can verify your order status at https://app.pax8.com/ordering. Please do not resubmit orders, as they are being processed. We are actively working to resolve the issue and will provide updates as they become available.
This is was resolved 9:02PM MT Thursday 4/2/2026.
We're aware of an issue where some orders are completing successfully but the page is not redirecting to the order confirmation screen instead remaining on the checkout page in a loading state. Your order has been placed. You can verify by checking your order history. We are actively investigating the root cause and will provide updates as they become available.
We have identified the root cause of the checkout loading state issue and are actively working on a fix.
A fix has been deployed to production for the checkout loading state issue. We are actively monitoring to confirm the issue has been fully resolved.
We can confirm the checkout loading state issue has been resolved.
Some partners may be unable to select a client when placing orders for Partner Direct products. The issue has been identified, and our team is actively working on a fix. We will provide an update shortly.
A fix has been implemented, and we are monitoring results.
We are aware of delays in updated information reaching the front end. Our teams are actively working to improve system performance and restore normal update times. We’ll share further updates as we make progress.
We’ve released a fix and are seeing significant performance improvements. Our teams will continue to monitor the system to ensure stability and full resolution.
We are back to normal behavior.
Pax8 is currently experiencing intermittent issues during provisioning while accepting the new Microsoft Customer Agreement for certain customers. We are working to engineer a reliability fix and retry failed provisioning for those affected.
The bulk of the provisioning issues have been resolved. We will be monitoring this through tomorrow 12/2.
We have confirmed that the Microsoft Customer Agreement issues have been resolved.
We are currently investigating delayed provisioning of Microsoft orders and subscription renewals impacting all users. We will continue to post updates here.
We are currently investigating an issue affecting Microsoft orders and subscriptions impacting all users. We will continue to post updates.
We have isolated the issue to be related to a wider outage impacting multiple MSFT services globally. We will continue to monitor this issue and expect it to be resolved promptly, for more information please refer to MSFT's status page here: https://status.cloud.microsoft/
A fix has been implemented and provisioning functionality is being restored. We are monitoring the results.
We are seeing continued healthy performance across all systems and believe services have returned to pre-incident levels. Our teams will continue to monitor closely over the next few hours to ensure stability and consistent performance.
This incident has been resolved.
We’re aware of an issue affecting the ability to checkout Watch Guard and Pax8 Professional Services products. Our team is actively investigating the cause and working on a fix. We’ll provide an update as soon as more information is available.
The issue affecting checkout for WatchGuard and Pax8 Professional Services products has been resolved. We believe all products should now be purchasable.
This incident has been resolved.
Some users are experiencing an outage with Cart/Quote/Storefront/Checkout/Catalog because of a pricing service failure. We are currently investigating degraded features in the platform impacting all users. We will continue to post updates here.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue where product card images are not displaying in the platform catalog, impacting all users. Our team is actively working to identify the cause. We will provide further updates as more information becomes available.
We have identified the root cause of the issue impacting product card images in the platform catalog. Our team is currently working on deploying a fix. We will provide an update once the deployment is complete.
A fix has been deployed to production, and product card images should begin displaying normally over the next hour as the search index updates. We will continue to monitor the situation to ensure the resolution is stable.
Product card images are now displaying as expected, and all catalog operations have returned to normal. Thank you for your patience while we worked to resolve this issue.
We are currently investigating degraded performance with the Microsoft Co-Term feature triggered from checkout events in the platform, impacting all users. This may cause the product when created as a subscription to not be co-termed.
We have identified the root cause of the issue impacting Microsoft Co-Term during checkout events and are actively working to resolve it.
A fix has been released to production for Microsoft Co-Term functionality during checkout. We will continue to monitor to ensure it is working as expected and will post a final update once confirmed.
This incident has been resolved.
We are currently investigating degraded features in the platform impacting some users and some products, preventing certain products to be added to a shopping cart. We will continue to post updates here.
A fix has been implemented and we are monitoring the results.
We are currently investigating degraded features in the platform impacting some users and some products, preventing certain products to be added to a shopping cart. We will continue to post updates here.
Catalog Update – Functionality Restoring Gradually Over the next 2 hours, normal catalog functionality will be progressively restored. This will not occur all at once — but partners will begin to see expected behavior as data refreshes across the system. We appreciate your patience as full updates propagate for all partners. A final confirmation will be shared once the rollout is complete.
Catalog Update – Data Refresh Delays Catalog data updates are taking longer than expected. Our teams are monitoring the process closely and will provide updates as soon as full functionality is restored. Thank you for your continued patience — we’ll keep you informed.
Catalog data updates are completed. Our teams are monitoring the situation closely before marking the incident as 'Resolved'. Thank you for your continued patience — we’ll keep you informed.
We are continuing to monitor for any further issues.
This incident has been resolved.
The Marketplace is currently down. We are investigating this issue. We will continue to post updates here.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating degraded features in the marketplace impacting all users. We will continue to post updates here.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re currently seeing a disruption in our messaging system, which is preventing some users from viewing or receiving communications in the Pax8 Marketplace. Our team is actively working with support teams to resolve the issue. Messages are being saved during this time and should be delivered once the system returns to normal. There may be a brief period of catch-up as things process. We’ll keep you posted with any updates. Thank you for your patience while we work on getting everything back up and running.
The earlier disruption to our messaging system in the Pax8 Marketplace has been resolved. All messages that were held during the outage are now being delivered, and the system is functioning normally. We appreciate your patience and understanding while we worked through the issue.
We are currently investigating application slowness impacting all provisioning tasks. We acknowledge that provisioning is delayed do to high volume, please expect services within a business day. We will post updates here.
We believe we have identified the issue and working to release and roll out a fix.
We are continuing investigating application slowness impacting all provisioning tasks. We acknowledge that provisioning is delayed do to high volume, please expect services within a business day. We will post updates here
We are continuing investigating application slowness impacting all provisioning tasks. We acknowledge that provisioning is delayed do to high volume, please expect services within a business day. We will post updates here
A fix has been implemented and we are monitoring the performance of the provisioning backlog.
This incident has been resolved.
We are currently investigating application slowness impacting all provisioning tasks. We will continue to post updates here.
This incident has been resolved.
We are currently investigating degraded features in the pax8.com impacting all new sign up users. We will continue to post updates here.
A fix has been implemented and we are monitoring the results.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
Users are experiencing difficulties logging into app.pax8.com. We are investigating this issue. A current workaround is to close all tabs in the browser, delete all cookies and caches and restart the browser. Then accept cookies again. Do not use any saved links like bookmarks. For Partners to raise a case that are still running into this issue, they can email into support using [email protected]. We will continue to post updates here.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The Pax8 Marketplace is currently experiencing issues impacting Microsoft Order provisioning. Pax8 is currently investigating the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.