Pax8 Outage History

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Pax8 had 15 outages in the last 2 years totaling 189h 50m of downtime — averaging 0.6 incidents per month.

There were 15 Pax8 outages since June 12, 2025 totaling 189h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.pax8.com

Minor May 21, 2026

Degraded functionality of product dependencies

Detected by Pingoru
May 21, 2026, 08:37 PM UTC
Resolved
May 22, 2026, 01:13 PM UTC
Duration
16h 36m
Affected: CatalogSubscriptionsOrders
Timeline · 3 updates
  1. investigating May 21, 2026, 08:37 PM UTC

    We are currently investigating degraded features in the platform impacting all users, including the ability to purchase a limited number of products due to product relationship issues. We will continue to post updates here.

  2. identified May 21, 2026, 08:38 PM UTC

    We've identified the issue and are working on a fix.

  3. resolved May 22, 2026, 01:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 23, 2026

Pax8 Marketplace Down

Detected by Pingoru
Apr 23, 2026, 09:32 PM UTC
Resolved
Apr 23, 2026, 11:32 PM UTC
Duration
2h
Affected: Pax8 PlatformLoginSubscriptions
Timeline · 4 updates
  1. investigating Apr 23, 2026, 09:32 PM UTC

    The Pax8 Marketplace is currently experiencing an outage affecting the ability to access it. Our team is actively working to restore service. We will provide an updates as we learn more. We apologize for the disruption.

  2. identified Apr 23, 2026, 09:53 PM UTC

    We've identified the cause and are actively working on a fix for the issue impacting users' ability to access the Marketplace.

  3. monitoring Apr 23, 2026, 10:26 PM UTC

    Restored: A fix has been implemented and we are monitoring the results.

  4. resolved Apr 23, 2026, 11:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 1, 2026

Notification Delivery Delays

Detected by Pingoru
Apr 01, 2026, 06:43 PM UTC
Resolved
Apr 03, 2026, 05:55 PM UTC
Duration
1d 23h
Affected: Pax8 PlatformSubscriptionsOrders
Timeline · 2 updates
  1. identified Apr 01, 2026, 06:43 PM UTC

    We are currently experiencing an issue that is delaying notification delivery by 3-5 hours, including Order Confirmations. Orders are processing normally. If you are waiting on an Order Confirmation, you can verify your order status at https://app.pax8.com/ordering. Please do not resubmit orders, as they are being processed. We are actively working to resolve the issue and will provide updates as they become available.

  2. resolved Apr 03, 2026, 05:55 PM UTC

    This is was resolved 9:02PM MT Thursday 4/2/2026.

Read the full incident report →

Minor March 31, 2026

Checkout Loading State

Detected by Pingoru
Mar 31, 2026, 09:14 PM UTC
Resolved
Apr 01, 2026, 12:03 AM UTC
Duration
2h 48m
Affected: Orders
Timeline · 4 updates
  1. investigating Mar 31, 2026, 09:14 PM UTC

    We're aware of an issue where some orders are completing successfully but the page is not redirecting to the order confirmation screen instead remaining on the checkout page in a loading state. Your order has been placed. You can verify by checking your order history. We are actively investigating the root cause and will provide updates as they become available.

  2. identified Mar 31, 2026, 09:25 PM UTC

    We have identified the root cause of the checkout loading state issue and are actively working on a fix.

  3. monitoring Mar 31, 2026, 10:12 PM UTC

    A fix has been deployed to production for the checkout loading state issue. We are actively monitoring to confirm the issue has been fully resolved.

  4. resolved Apr 01, 2026, 12:03 AM UTC

    We can confirm the checkout loading state issue has been resolved.

Read the full incident report →

Minor March 20, 2026

Product Ordering Disruption

Detected by Pingoru
Mar 20, 2026, 06:58 PM UTC
Resolved
Mar 20, 2026, 08:51 PM UTC
Duration
1h 52m
Affected: Pax8 PlatformOrders
Timeline · 2 updates
  1. identified Mar 20, 2026, 06:58 PM UTC

    Some partners may be unable to select a client when placing orders for Partner Direct products. The issue has been identified, and our team is actively working on a fix. We will provide an update shortly.

  2. resolved Mar 20, 2026, 08:51 PM UTC

    A fix has been implemented, and we are monitoring results.

Read the full incident report →

Minor December 2, 2025

User-Facing Delay in Data Refresh Across Application

Detected by Pingoru
Dec 02, 2025, 02:27 PM UTC
Resolved
Dec 02, 2025, 09:52 PM UTC
Duration
7h 24m
Affected: Pax8 PlatformCatalogSubscriptions
Timeline · 3 updates
  1. identified Dec 02, 2025, 02:27 PM UTC

    We are aware of delays in updated information reaching the front end. Our teams are actively working to improve system performance and restore normal update times. We’ll share further updates as we make progress.

  2. monitoring Dec 02, 2025, 04:18 PM UTC

    We’ve released a fix and are seeing significant performance improvements. Our teams will continue to monitor the system to ensure stability and full resolution.

  3. resolved Dec 02, 2025, 09:52 PM UTC

    We are back to normal behavior.

Read the full incident report →

Minor December 1, 2025

MCA Provisioning Issues

Detected by Pingoru
Dec 01, 2025, 04:34 PM UTC
Resolved
Dec 02, 2025, 02:40 PM UTC
Duration
22h 5m
Affected: Pax8 Platform
Timeline · 3 updates
  1. investigating Dec 01, 2025, 04:34 PM UTC

    Pax8 is currently experiencing intermittent issues during provisioning while accepting the new Microsoft Customer Agreement for certain customers. We are working to engineer a reliability fix and retry failed provisioning for those affected.

  2. monitoring Dec 01, 2025, 11:27 PM UTC

    The bulk of the provisioning issues have been resolved. We will be monitoring this through tomorrow 12/2.

  3. resolved Dec 02, 2025, 02:40 PM UTC

    We have confirmed that the Microsoft Customer Agreement issues have been resolved.

Read the full incident report →

Major October 29, 2025

Delayed provisioning of Microsoft orders and subscription renewals

Detected by Pingoru
Oct 29, 2025, 04:58 PM UTC
Resolved
Oct 30, 2025, 12:45 AM UTC
Duration
7h 46m
Affected: Pax8 PlatformSubscriptions
Timeline · 6 updates
  1. investigating Oct 29, 2025, 04:58 PM UTC

    We are currently investigating delayed provisioning of Microsoft orders and subscription renewals impacting all users. We will continue to post updates here.

  2. investigating Oct 29, 2025, 05:14 PM UTC

    We are currently investigating an issue affecting Microsoft orders and subscriptions impacting all users. We will continue to post updates.

  3. identified Oct 29, 2025, 07:35 PM UTC

    We have isolated the issue to be related to a wider outage impacting multiple MSFT services globally. We will continue to monitor this issue and expect it to be resolved promptly, for more information please refer to MSFT's status page here: https://status.cloud.microsoft/

  4. monitoring Oct 29, 2025, 10:08 PM UTC

    A fix has been implemented and provisioning functionality is being restored. We are monitoring the results.

  5. monitoring Oct 29, 2025, 11:17 PM UTC

    We are seeing continued healthy performance across all systems and believe services have returned to pre-incident levels. Our teams will continue to monitor closely over the next few hours to ensure stability and consistent performance.

  6. resolved Oct 30, 2025, 12:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 10, 2025

Watch Guard and Pro Serve Products cannot be purchased

Detected by Pingoru
Oct 10, 2025, 04:25 PM UTC
Resolved
Oct 10, 2025, 10:34 PM UTC
Duration
6h 8m
Affected: Catalog
Timeline · 3 updates
  1. investigating Oct 10, 2025, 04:25 PM UTC

    We’re aware of an issue affecting the ability to checkout Watch Guard and Pax8 Professional Services products. Our team is actively investigating the cause and working on a fix. We’ll provide an update as soon as more information is available.

  2. monitoring Oct 10, 2025, 05:56 PM UTC

    The issue affecting checkout for WatchGuard and Pax8 Professional Services products has been resolved. We believe all products should now be purchasable.

  3. resolved Oct 10, 2025, 10:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 22, 2025

Pricing Service Outage

Detected by Pingoru
Aug 22, 2025, 05:04 PM UTC
Resolved
Aug 22, 2025, 05:48 PM UTC
Duration
44m
Affected: Pax8 PlatformCatalogBillingSubscriptions
Timeline · 3 updates
  1. investigating Aug 22, 2025, 05:04 PM UTC

    Some users are experiencing an outage with Cart/Quote/Storefront/Checkout/Catalog because of a pricing service failure. We are currently investigating degraded features in the platform impacting all users. We will continue to post updates here.

  2. monitoring Aug 22, 2025, 05:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 22, 2025, 05:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 30, 2025

Vendor Logos on product cards are not displaying on catalog page

Detected by Pingoru
Jul 30, 2025, 05:15 PM UTC
Resolved
Jul 30, 2025, 09:50 PM UTC
Duration
4h 34m
Affected: Catalog
Timeline · 4 updates
  1. investigating Jul 30, 2025, 05:15 PM UTC

    We are currently investigating an issue where product card images are not displaying in the platform catalog, impacting all users. Our team is actively working to identify the cause. We will provide further updates as more information becomes available.

  2. identified Jul 30, 2025, 05:37 PM UTC

    We have identified the root cause of the issue impacting product card images in the platform catalog. Our team is currently working on deploying a fix. We will provide an update once the deployment is complete.

  3. monitoring Jul 30, 2025, 07:23 PM UTC

    A fix has been deployed to production, and product card images should begin displaying normally over the next hour as the search index updates. We will continue to monitor the situation to ensure the resolution is stable.

  4. resolved Jul 30, 2025, 09:50 PM UTC

    Product card images are now displaying as expected, and all catalog operations have returned to normal. Thank you for your patience while we worked to resolve this issue.

Read the full incident report →

Minor July 7, 2025

Microsoft Co-Term Checkout functionality degradation

Detected by Pingoru
Jul 07, 2025, 04:46 PM UTC
Resolved
Jul 07, 2025, 07:40 PM UTC
Duration
2h 54m
Affected: Pax8 PlatformSubscriptions
Timeline · 4 updates
  1. investigating Jul 07, 2025, 04:46 PM UTC

    We are currently investigating degraded performance with the Microsoft Co-Term feature triggered from checkout events in the platform, impacting all users. This may cause the product when created as a subscription to not be co-termed.

  2. identified Jul 07, 2025, 05:09 PM UTC

    We have identified the root cause of the issue impacting Microsoft Co-Term during checkout events and are actively working to resolve it.

  3. monitoring Jul 07, 2025, 06:58 PM UTC

    A fix has been released to production for Microsoft Co-Term functionality during checkout. We will continue to monitor to ensure it is working as expected and will post a final update once confirmed.

  4. resolved Jul 07, 2025, 07:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 25, 2025

P3 - Degraded Features including Ordering

Detected by Pingoru
Jun 25, 2025, 01:22 PM UTC
Resolved
Jun 27, 2025, 04:18 PM UTC
Duration
2d 2h
Affected: Catalog
Timeline · 8 updates
  1. identified Jun 25, 2025, 01:22 PM UTC

    We are currently investigating degraded features in the platform impacting some users and some products, preventing certain products to be added to a shopping cart. We will continue to post updates here.

  2. monitoring Jun 25, 2025, 06:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Jun 26, 2025, 08:59 AM UTC

    We are currently investigating degraded features in the platform impacting some users and some products, preventing certain products to be added to a shopping cart. We will continue to post updates here.

  4. monitoring Jun 26, 2025, 07:01 PM UTC

    Catalog Update – Functionality Restoring Gradually Over the next 2 hours, normal catalog functionality will be progressively restored. This will not occur all at once — but partners will begin to see expected behavior as data refreshes across the system. We appreciate your patience as full updates propagate for all partners. A final confirmation will be shared once the rollout is complete.

  5. monitoring Jun 26, 2025, 09:41 PM UTC

    Catalog Update – Data Refresh Delays Catalog data updates are taking longer than expected. Our teams are monitoring the process closely and will provide updates as soon as full functionality is restored. Thank you for your continued patience — we’ll keep you informed.

  6. monitoring Jun 27, 2025, 12:48 PM UTC

    Catalog data updates are completed. Our teams are monitoring the situation closely before marking the incident as 'Resolved'. Thank you for your continued patience — we’ll keep you informed.

  7. monitoring Jun 27, 2025, 04:17 PM UTC

    We are continuing to monitor for any further issues.

  8. resolved Jun 27, 2025, 04:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 12, 2025

P1 - MarketPlace is Down

Detected by Pingoru
Jun 12, 2025, 01:50 PM UTC
Resolved
Jun 12, 2025, 03:51 PM UTC
Duration
2h 1m
Affected: Pax8 Platform
Timeline · 3 updates
  1. investigating Jun 12, 2025, 01:50 PM UTC

    The Marketplace is currently down. We are investigating this issue. We will continue to post updates here.

  2. monitoring Jun 12, 2025, 02:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 12, 2025, 03:51 PM UTC

    This incident has been resolved.

Read the full incident report →