Pax8 Outage History
Pax8 is up right nowPingoru has recorded 49 incidents for Pax8: 12 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 49 of 720 (7%) |
| May 2026 | 1 | 17 of 744 (2%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 2 | 7 of 744 (1%) |
| August 2026 | 1 | 2 of 744 (0%) |
| September 2026 | 1 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 520 (0%) |
Incidents, newest first
Minor August 6, 2026 Duplicate Partner Billing Emails 1h 31m Pax8 Platform
Started Aug 06, 2026, 06:25 AM UTC· resolved Aug 06, 2026, 07:56 AM UTC
- investigating Aug 06, 2026, 06:25 AM UTC
We are aware that some partners have received duplicate invoice/billing statement email notifications. We are investigating this issue and will continue to post updates here.
- resolved Aug 06, 2026, 07:56 AM UTC
This incident has been resolved.
Minor July 13, 2026 Intermittent Access Issues Affecting Some Accounts 2h 14m Pax8 Platform
Started Jul 13, 2026, 04:21 PM UTC· resolved Jul 13, 2026, 06:35 PM UTC
- identified Jul 13, 2026, 04:21 PM UTC
We've identified the cause of intermittent permission issues affecting some partner and client accounts. A fix is in progress. Some users may continue to see missing navigation items or temporary access issues with certain features in the meantime. We'll continue to post updates here.
- resolved Jul 13, 2026, 06:35 PM UTC
This incident has been resolved.
Minor July 8, 2026 Degraded feature: Pricing panel 4h 53m Catalog
Started Jul 08, 2026, 09:30 AM UTC· resolved Jul 08, 2026, 02:23 PM UTC
- identified Jul 08, 2026, 09:30 AM UTC
We are currently investigating a degraded feature (Pricing panel not showing pricing) in the platform impacting all partner users. We will continue to post updates here.
- resolved Jul 08, 2026, 02:23 PM UTC
This issue has been resolved.
Minor May 21, 2026 Degraded functionality of product dependencies 16h 36m Catalog, Subscriptions, Orders
Started May 21, 2026, 08:37 PM UTC· resolved May 22, 2026, 01:13 PM UTC
- investigating May 21, 2026, 08:37 PM UTC
We are currently investigating degraded features in the platform impacting all users, including the ability to purchase a limited number of products due to product relationship issues. We will continue to post updates here.
- identified May 21, 2026, 08:38 PM UTC
We've identified the issue and are working on a fix.
- resolved May 22, 2026, 01:13 PM UTC
This incident has been resolved.
Critical April 23, 2026 Pax8 Marketplace Down 2h Pax8 Platform, Login, Subscriptions
Started Apr 23, 2026, 09:32 PM UTC· resolved Apr 23, 2026, 11:32 PM UTC
- investigating Apr 23, 2026, 09:32 PM UTC
The Pax8 Marketplace is currently experiencing an outage affecting the ability to access it. Our team is actively working to restore service. We will provide an updates as we learn more. We apologize for the disruption.
- identified Apr 23, 2026, 09:53 PM UTC
We've identified the cause and are actively working on a fix for the issue impacting users' ability to access the Marketplace.
- monitoring Apr 23, 2026, 10:26 PM UTC
Restored: A fix has been implemented and we are monitoring the results.
- resolved Apr 23, 2026, 11:32 PM UTC
This incident has been resolved.
Minor April 1, 2026 Notification Delivery Delays 1d 23h Pax8 Platform, Subscriptions, Orders
Started Apr 01, 2026, 06:43 PM UTC· resolved Apr 03, 2026, 05:55 PM UTC
- identified Apr 01, 2026, 06:43 PM UTC
We are currently experiencing an issue that is delaying notification delivery by 3-5 hours, including Order Confirmations. Orders are processing normally. If you are waiting on an Order Confirmation, you can verify your order status at https://app.pax8.com/ordering. Please do not resubmit orders, as they are being processed. We are actively working to resolve the issue and will provide updates as they become available.
- resolved Apr 03, 2026, 05:55 PM UTC
This is was resolved 9:02PM MT Thursday 4/2/2026.
Minor March 31, 2026 Checkout Loading State 2h 48m Orders
Started Mar 31, 2026, 09:14 PM UTC· resolved Apr 01, 2026, 12:03 AM UTC
- investigating Mar 31, 2026, 09:14 PM UTC
We're aware of an issue where some orders are completing successfully but the page is not redirecting to the order confirmation screen instead remaining on the checkout page in a loading state. Your order has been placed. You can verify by checking your order history. We are actively investigating the root cause and will provide updates as they become available.
- identified Mar 31, 2026, 09:25 PM UTC
We have identified the root cause of the checkout loading state issue and are actively working on a fix.
- monitoring Mar 31, 2026, 10:12 PM UTC
A fix has been deployed to production for the checkout loading state issue. We are actively monitoring to confirm the issue has been fully resolved.
- resolved Apr 01, 2026, 12:03 AM UTC
We can confirm the checkout loading state issue has been resolved.
Minor March 20, 2026 Product Ordering Disruption 1h 52m Pax8 Platform, Orders
Started Mar 20, 2026, 06:58 PM UTC· resolved Mar 20, 2026, 08:51 PM UTC
- identified Mar 20, 2026, 06:58 PM UTC
Some partners may be unable to select a client when placing orders for Partner Direct products. The issue has been identified, and our team is actively working on a fix. We will provide an update shortly.
- resolved Mar 20, 2026, 08:51 PM UTC
A fix has been implemented, and we are monitoring results.
Minor December 2, 2025 User-Facing Delay in Data Refresh Across Application 7h 24m Pax8 Platform, Catalog, Subscriptions
Started Dec 02, 2025, 02:27 PM UTC· resolved Dec 02, 2025, 09:52 PM UTC
- identified Dec 02, 2025, 02:27 PM UTC
We are aware of delays in updated information reaching the front end. Our teams are actively working to improve system performance and restore normal update times. We’ll share further updates as we make progress.
- monitoring Dec 02, 2025, 04:18 PM UTC
We’ve released a fix and are seeing significant performance improvements. Our teams will continue to monitor the system to ensure stability and full resolution.
- resolved Dec 02, 2025, 09:52 PM UTC
We are back to normal behavior.
Minor December 1, 2025 MCA Provisioning Issues 22h 5m Pax8 Platform
Started Dec 01, 2025, 04:34 PM UTC· resolved Dec 02, 2025, 02:40 PM UTC
- investigating Dec 01, 2025, 04:34 PM UTC
Pax8 is currently experiencing intermittent issues during provisioning while accepting the new Microsoft Customer Agreement for certain customers. We are working to engineer a reliability fix and retry failed provisioning for those affected.
- monitoring Dec 01, 2025, 11:27 PM UTC
The bulk of the provisioning issues have been resolved. We will be monitoring this through tomorrow 12/2.
- resolved Dec 02, 2025, 02:40 PM UTC
We have confirmed that the Microsoft Customer Agreement issues have been resolved.
Major October 29, 2025 Delayed provisioning of Microsoft orders and subscription renewals 7h 46m Pax8 Platform, Subscriptions
Started Oct 29, 2025, 04:58 PM UTC· resolved Oct 30, 2025, 12:45 AM UTC
- investigating Oct 29, 2025, 04:58 PM UTC
We are currently investigating delayed provisioning of Microsoft orders and subscription renewals impacting all users. We will continue to post updates here.
- investigating Oct 29, 2025, 05:14 PM UTC
We are currently investigating an issue affecting Microsoft orders and subscriptions impacting all users. We will continue to post updates.
- identified Oct 29, 2025, 07:35 PM UTC
We have isolated the issue to be related to a wider outage impacting multiple MSFT services globally. We will continue to monitor this issue and expect it to be resolved promptly, for more information please refer to MSFT's status page here: https://status.cloud.microsoft/
- monitoring Oct 29, 2025, 10:08 PM UTC
A fix has been implemented and provisioning functionality is being restored. We are monitoring the results.
- monitoring Oct 29, 2025, 11:17 PM UTC
We are seeing continued healthy performance across all systems and believe services have returned to pre-incident levels. Our teams will continue to monitor closely over the next few hours to ensure stability and consistent performance.
- resolved Oct 30, 2025, 12:45 AM UTC
This incident has been resolved.
Major October 20, 2025 Delayed provisioning of orders and subscription renewals 14h 42m Pax8 Platform
Started Oct 20, 2025, 09:58 AM UTC· resolved Oct 21, 2025, 12:41 AM UTC
- investigating Oct 20, 2025, 09:58 AM UTC
We are currently investigating delayed provisioning of orders and subscription renewals impacting all users. We will continue to post updates here.
- monitoring Oct 20, 2025, 12:23 PM UTC
Provisioning of orders and subscription renewals are finishing successfully and the delays are getting less. We are monitoring the results.
- identified Oct 20, 2025, 03:32 PM UTC
Due to an AWS outage earlier this morning, Pax8 partners are experiencing delays in order provisioning and subscription renewals. While these operations are completing successfully, we anticipate some delays to continue until at least 12 Noon, U.S. Mountain Time. In addition, we are experiencing issues with inbound and outbound calling, which affects the ability of our Support team to communicate with partners. The best way to get in touch is by submitting a support ticket. We will update this status as the situation warrants.
- identified Oct 20, 2025, 05:26 PM UTC
Due to an AWS outage earlier this morning, Pax8 partners are experiencing delays in order provisioning and subscription renewals. While these operations are completing successfully, we anticipate some delays to continue until at least 12 Noon, U.S. Mountain Time. In addition, we are experiencing issues with inbound and outbound calling, which affects the ability of our Support team to communicate with partners. The best way to get in touch is by submitting a support ticket. We will update this status as the situation warrants. Currently affected Marketplace functionality Opportunity Explorer - Down Subscriptions Renewals - Delayed New order Provisioning - Delayed Data Tiles and Insights - Down Invoicing - Down Quoting Attachments - Down
- monitoring Oct 20, 2025, 07:57 PM UTC
Pax8 services are now operating normally. We are continuing to monitor provisioning delays and degraded performance related to ongoing AWS issues, which may still cause intermittent slowdowns. Our teams are actively tracking system performance over the next several hours to ensure stability and maintain the expected customer experience.
- monitoring Oct 20, 2025, 09:11 PM UTC
We are continuing to monitor provisioning delays caused by degraded performance from AWS. Our teams remain actively engaged in tracking system performance over the next several hours to ensure stability and maintain the expected customer experience.
- monitoring Oct 20, 2025, 10:24 PM UTC
We are seeing continued healthy performance across all systems and believe services have returned to pre-incident levels following the AWS disruption. Our teams will continue to monitor closely over the next few hours to ensure stability and consistent performance.
- resolved Oct 21, 2025, 12:41 AM UTC
AWS has resolved the incident on their side, and Pax8 is no longer observing any health concerns in our systems. We will now be closing this incident and will continue to monitor to ensure all services remain stable.
Minor October 10, 2025 Watch Guard and Pro Serve Products cannot be purchased 6h 8m Catalog
Started Oct 10, 2025, 04:25 PM UTC· resolved Oct 10, 2025, 10:34 PM UTC
- investigating Oct 10, 2025, 04:25 PM UTC
We’re aware of an issue affecting the ability to checkout Watch Guard and Pax8 Professional Services products. Our team is actively investigating the cause and working on a fix. We’ll provide an update as soon as more information is available.
- monitoring Oct 10, 2025, 05:56 PM UTC
The issue affecting checkout for WatchGuard and Pax8 Professional Services products has been resolved. We believe all products should now be purchasable.
- resolved Oct 10, 2025, 10:34 PM UTC
This incident has been resolved.
Major August 22, 2025 Pricing Service Outage 44m Pax8 Platform, Catalog, Billing, Subscriptions
Started Aug 22, 2025, 05:04 PM UTC· resolved Aug 22, 2025, 05:48 PM UTC
- investigating Aug 22, 2025, 05:04 PM UTC
Some users are experiencing an outage with Cart/Quote/Storefront/Checkout/Catalog because of a pricing service failure. We are currently investigating degraded features in the platform impacting all users. We will continue to post updates here.
- monitoring Aug 22, 2025, 05:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 22, 2025, 05:48 PM UTC
This incident has been resolved.
Minor July 30, 2025 Vendor Logos on product cards are not displaying on catalog page 4h 34m Catalog
Started Jul 30, 2025, 05:15 PM UTC· resolved Jul 30, 2025, 09:50 PM UTC
- investigating Jul 30, 2025, 05:15 PM UTC
We are currently investigating an issue where product card images are not displaying in the platform catalog, impacting all users. Our team is actively working to identify the cause. We will provide further updates as more information becomes available.
- identified Jul 30, 2025, 05:37 PM UTC
We have identified the root cause of the issue impacting product card images in the platform catalog. Our team is currently working on deploying a fix. We will provide an update once the deployment is complete.
- monitoring Jul 30, 2025, 07:23 PM UTC
A fix has been deployed to production, and product card images should begin displaying normally over the next hour as the search index updates. We will continue to monitor the situation to ensure the resolution is stable.
- resolved Jul 30, 2025, 09:50 PM UTC
Product card images are now displaying as expected, and all catalog operations have returned to normal. Thank you for your patience while we worked to resolve this issue.
Minor July 7, 2025 Microsoft Co-Term Checkout functionality degradation 2h 54m Pax8 Platform, Subscriptions
Started Jul 07, 2025, 04:46 PM UTC· resolved Jul 07, 2025, 07:40 PM UTC
- investigating Jul 07, 2025, 04:46 PM UTC
We are currently investigating degraded performance with the Microsoft Co-Term feature triggered from checkout events in the platform, impacting all users. This may cause the product when created as a subscription to not be co-termed.
- identified Jul 07, 2025, 05:09 PM UTC
We have identified the root cause of the issue impacting Microsoft Co-Term during checkout events and are actively working to resolve it.
- monitoring Jul 07, 2025, 06:58 PM UTC
A fix has been released to production for Microsoft Co-Term functionality during checkout. We will continue to monitor to ensure it is working as expected and will post a final update once confirmed.
- resolved Jul 07, 2025, 07:40 PM UTC
This incident has been resolved.
Minor June 25, 2025 P3 - Degraded Features including Ordering 2d 2h Catalog
Started Jun 25, 2025, 01:22 PM UTC· resolved Jun 27, 2025, 04:18 PM UTC
- identified Jun 25, 2025, 01:22 PM UTC
We are currently investigating degraded features in the platform impacting some users and some products, preventing certain products to be added to a shopping cart. We will continue to post updates here.
- monitoring Jun 25, 2025, 06:53 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Jun 26, 2025, 08:59 AM UTC
We are currently investigating degraded features in the platform impacting some users and some products, preventing certain products to be added to a shopping cart. We will continue to post updates here.
- monitoring Jun 26, 2025, 07:01 PM UTC
Catalog Update – Functionality Restoring Gradually Over the next 2 hours, normal catalog functionality will be progressively restored. This will not occur all at once — but partners will begin to see expected behavior as data refreshes across the system. We appreciate your patience as full updates propagate for all partners. A final confirmation will be shared once the rollout is complete.
- monitoring Jun 26, 2025, 09:41 PM UTC
Catalog Update – Data Refresh Delays Catalog data updates are taking longer than expected. Our teams are monitoring the process closely and will provide updates as soon as full functionality is restored. Thank you for your continued patience — we’ll keep you informed.
- monitoring Jun 27, 2025, 12:48 PM UTC
Catalog data updates are completed. Our teams are monitoring the situation closely before marking the incident as 'Resolved'. Thank you for your continued patience — we’ll keep you informed.
- monitoring Jun 27, 2025, 04:17 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 27, 2025, 04:18 PM UTC
This incident has been resolved.
Critical June 12, 2025 P1 - MarketPlace is Down 2h 1m Pax8 Platform
Started Jun 12, 2025, 01:50 PM UTC· resolved Jun 12, 2025, 03:51 PM UTC
- investigating Jun 12, 2025, 01:50 PM UTC
The Marketplace is currently down. We are investigating this issue. We will continue to post updates here.
- monitoring Jun 12, 2025, 02:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 12, 2025, 03:51 PM UTC
This incident has been resolved.
Major May 19, 2025 Degraded Pax8 Marketplace Features including Ordering and Purchasing 1h 36m Pax8 Platform
Started May 19, 2025, 05:52 PM UTC· resolved May 19, 2025, 07:28 PM UTC
- investigating May 19, 2025, 05:52 PM UTC
We are currently investigating degraded features in the marketplace impacting all users. We will continue to post updates here.
- monitoring May 19, 2025, 06:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 19, 2025, 07:28 PM UTC
This incident has been resolved.
Minor May 12, 2025 Communications Delay in Pax8 Marketplace 1h 15m Pax8 Platform
Started May 12, 2025, 08:01 PM UTC· resolved May 12, 2025, 09:17 PM UTC
- identified May 12, 2025, 08:01 PM UTC
We’re currently seeing a disruption in our messaging system, which is preventing some users from viewing or receiving communications in the Pax8 Marketplace. Our team is actively working with support teams to resolve the issue. Messages are being saved during this time and should be delivered once the system returns to normal. There may be a brief period of catch-up as things process. We’ll keep you posted with any updates. Thank you for your patience while we work on getting everything back up and running.
- resolved May 12, 2025, 09:17 PM UTC
The earlier disruption to our messaging system in the Pax8 Marketplace has been resolved. All messages that were held during the outage are now being delivered, and the system is functioning normally. We appreciate your patience and understanding while we worked through the issue.
Minor April 3, 2025 Provisioning Slowness 1d Pax8 Platform
Started Apr 03, 2025, 12:17 PM UTC· resolved Apr 04, 2025, 12:46 PM UTC
- investigating Apr 03, 2025, 12:17 PM UTC
We are currently investigating application slowness impacting all provisioning tasks. We acknowledge that provisioning is delayed do to high volume, please expect services within a business day. We will post updates here.
- identified Apr 03, 2025, 05:52 PM UTC
We believe we have identified the issue and working to release and roll out a fix.
- investigating Apr 03, 2025, 09:18 PM UTC
We are continuing investigating application slowness impacting all provisioning tasks. We acknowledge that provisioning is delayed do to high volume, please expect services within a business day. We will post updates here
- investigating Apr 04, 2025, 12:16 AM UTC
We are continuing investigating application slowness impacting all provisioning tasks. We acknowledge that provisioning is delayed do to high volume, please expect services within a business day. We will post updates here
- monitoring Apr 04, 2025, 12:59 AM UTC
A fix has been implemented and we are monitoring the performance of the provisioning backlog.
- resolved Apr 04, 2025, 12:46 PM UTC
This incident has been resolved.
Minor April 2, 2025 Application Slowness - Provisioning 7h 35m Pax8 Platform
Started Apr 02, 2025, 05:36 PM UTC· resolved Apr 03, 2025, 01:11 AM UTC
- monitoring Apr 02, 2025, 05:36 PM UTC
We are currently investigating application slowness impacting all provisioning tasks. We will continue to post updates here.
- resolved Apr 03, 2025, 01:11 AM UTC
This incident has been resolved.
Major March 17, 2025 Pax8.com Sign Up Page Down 2h 32m Pax8.com
Started Mar 17, 2025, 06:35 PM UTC· resolved Mar 17, 2025, 09:08 PM UTC
- investigating Mar 17, 2025, 06:35 PM UTC
We are currently investigating degraded features in the pax8.com impacting all new sign up users. We will continue to post updates here.
- identified Mar 17, 2025, 07:05 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 17, 2025, 07:09 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 17, 2025, 07:09 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 17, 2025, 09:08 PM UTC
This incident has been resolved.
Major March 10, 2025 P1 - Users are unable to log in to app.pax8.com 6h 11m Login
Started Mar 10, 2025, 09:40 AM UTC· resolved Mar 10, 2025, 03:51 PM UTC
- investigating Mar 10, 2025, 09:40 AM UTC
Users are experiencing difficulties logging into app.pax8.com. We are investigating this issue. A current workaround is to close all tabs in the browser, delete all cookies and caches and restart the browser. Then accept cookies again. Do not use any saved links like bookmarks. For Partners to raise a case that are still running into this issue, they can email into support using [email protected]. We will continue to post updates here.
- investigating Mar 10, 2025, 11:40 AM UTC
We are continuing to investigate this issue.
- monitoring Mar 10, 2025, 03:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 10, 2025, 03:51 PM UTC
This incident has been resolved.
Major February 19, 2025 P8P Marketplace Microsoft Order provisioning 3h 32m Pax8 Platform
Started Feb 19, 2025, 03:28 PM UTC· resolved Feb 19, 2025, 07:01 PM UTC
- investigating Feb 19, 2025, 03:28 PM UTC
The Pax8 Marketplace is currently experiencing issues impacting Microsoft Order provisioning. Pax8 is currently investigating the issue.
- monitoring Feb 19, 2025, 05:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 19, 2025, 07:01 PM UTC
This incident has been resolved.