Paubox Outage History

Some Outbound and Marketing customers may see incomplete or missing information in the Mail Log and Paubox Marketing areas of the dashboard, and Marketing pages may be slow to load or time out. Email delivery is not affected. Messages are being sent, received, filtered and encrypted normally throughout. No customer data has been lost — this affects only how recent activity is displayed. We have identified the cause of the Mail Log issue and have a fix in place. We are still investigating the Marketing issue. We will update this page as we have more.

A fix has been implemented and we are monitoring the results - log in is confirmed functional again.

A fix is in place and we are monitoring results.

We are rolling out a new cert server by server and monitoring.

Some customers using our hosted/webmail reported certificate issues blocking access on mobile devices. We have refreshed our certificates again - if you are still seeing an error, please clear your cookies and cache. If this does not resolve your issue, take a screenshot and email [email protected] so we can isolate your specific issue.

We have had a few calls from some Google Workspace customers report inbound & outbound delays on internal emails which Down Dectector corroborates - see https://downdetector.com/status/gmail/ - we will continue to monitor this.

Google has updated this site with more details: https://support.cloud.google.com/portal/system-status?product=WORKSPACE&cssp=true We will continue to monitor.

Google has published this https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT We continue to monitor.

Google has been releasing backed up mail - we expect resolution by 3pm PDT (their resolution estimate).

A fix has been implemented and we are monitoring the results.

A fix is in place and we are monitoring results.

We are continuing to monitor - the deferred mail queue has dropped ~60% from the highest spike and new mail is flowing. We anticipate full resolution within the hour.

A fix has been implemented and we are monitoring results.

A fix has been implemented and we are monitoring results - current email testing is coming in under 5 minutes.

A fix has been implemented & we are monitoring results.

We are observing intermittent delivery delays affecting a limited subset of outbound messages to certain external domains (including hotmail.com and outlook.com). Our systems remain fully operational. We are actively monitoring and adjusting sending patterns as needed.

We have shipped a correction and are monitoring the results.

A fix is in place a new mail is flowing normally - we expect another 3-4 hours for the deferred queue to unspool. We'll continue to monitor and update you if anything changes.

Mail log data has been restored. We are continuing to monitor the deferred queue while it processes the backlog.

Some customers are reporting outbound deferrals from Yahoo & affiliates - we are keeping an eye on this.

We are continuing to monitor reports of Yahoo deferrals independent of today's incident.