Is Parchment down?

Last checked 6m ago
Current status
Parchment is up

No incidents right now.

Official status page: https://status.parchment.com · Polled every 5 minutes · 39 components tracked

Parchment is operational right now. Last checked 6m ago; the most recent incident resolved 2d ago.

Real-time Parchment status, recent outages, and incident history — pulled directly from Parchment's official status page at https://status.parchment.com every 5 minutes. Pingoru tracks 39 Parchment services and has captured 17 incidents in the last 90 days (99.03% uptime). Get email, Slack, Discord, or webhook alerts the moment Parchment reports a new incident — free for 5 monitors, no credit card.

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Parchment uptime 99.03% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 5h 55m
    Started Jul 27, 2026, 02:41 PM UTC · Resolved Jul 27, 2026, 08:37 PM UTC
    Parchment Award - Transcript Services
    Timeline · 5 updates
    • investigating · Jul 27, 2026, 02:41 PM UTC

      We are currently investigating reports of the page spinning when you are trying to order a credential.

    • investigating · Jul 27, 2026, 04:32 PM UTC

      We are continuing to investigate reports from a small number of users experiencing loading issues when trying to order a credential. This issue is intermittent and does not affect all users or all orders.

    • monitoring · Jul 27, 2026, 06:01 PM UTC

      A fix has been implemented and we are monitoring the results.

    • monitoring · Jul 27, 2026, 07:02 PM UTC

      We are continuing to monitor for any further issues.

    • resolved · Jul 27, 2026, 08:37 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  2. Resolved 1h 51m
    Started Jul 20, 2026, 09:12 PM UTC · Resolved Jul 20, 2026, 11:03 PM UTC
    Parchment Award - Transcript Services
    Timeline · 6 updates
    • investigating · Jul 20, 2026, 09:12 PM UTC

      We are currently investigating an issue where users are seeing an "Error: Failed to get orders" message when attempting to view their To Do Lists.

    • investigating · Jul 20, 2026, 09:12 PM UTC

      We are continuing to investigate this issue.

    • investigating · Jul 20, 2026, 09:50 PM UTC

      We are continuing to investigate this issue. Thank you for your patience while our team works towards a resolution.

    • identified · Jul 20, 2026, 10:24 PM UTC

      The issue has been identified and a fix is being implemented.

    • monitoring · Jul 20, 2026, 10:38 PM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · Jul 20, 2026, 11:03 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  3. Resolved 3d 14h
    Started Jun 18, 2026, 11:00 PM UTC · Resolved Jun 22, 2026, 01:38 PM UTC
    FedExUSPSParchment PrintParchment Support
    Timeline · 3 updates
    • identified · Jun 18, 2026, 11:00 PM UTC

      Parchment Support will be closed on Friday in observance of Juneteenth. Standard support coverage will resume on Monday, June 22.

    • identified · Jun 18, 2026, 11:03 PM UTC

      We are continuing to work on a fix for this issue.

    • resolved · Jun 22, 2026, 01:38 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  4. Resolved 4h 12m
    Started Jun 05, 2026, 06:50 PM UTC · Resolved Jun 05, 2026, 11:03 PM UTC
    Parchment Award - Transcript Services
    Timeline · 4 updates
    • investigating · Jun 05, 2026, 06:50 PM UTC

      We're currently investigating several issues affecting GED order processing: Orders with attached documents are not updating to an Available status. Orders for free documents that historically did not have a Document ID (DID) are now generating DIDs unexpectedly. Orders are entering a Pending status instead of progressing to Processing. We're actively working to identify the root cause and will provide updates as more information becomes available. We apologize for the disruption and appreciate your patience.

    • identified · Jun 05, 2026, 07:00 PM UTC

      The issue has been identified and a fix is being implemented.

    • monitoring · Jun 05, 2026, 09:19 PM UTC

      Order statuses were not updating properly. This issue has been resolved. We're continuing to work through any orders affected during the outage window.

    • resolved · Jun 05, 2026, 11:03 PM UTC

      This incident has been resolved. All impacted orders have been successfully sent.

    Latest: This incident has been resolved. All impacted orders have been successfully sent.

  5. Resolved 1h 12m
    Started Jun 04, 2026, 04:18 PM UTC · Resolved Jun 04, 2026, 05:30 PM UTC
    Parchment Award - Transcript Services
    Timeline · 4 updates
    • investigating · Jun 04, 2026, 04:18 PM UTC

      We're currently investigating reports of recipients receiving a 404 error when attempting to download third-party PDFs issued from GED jurisdictions. We'll provide an update as soon as we have more information.

    • identified · Jun 04, 2026, 04:55 PM UTC

      The issue has been identified and a fix is being implemented.

    • monitoring · Jun 04, 2026, 05:26 PM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · Jun 04, 2026, 05:30 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

See the full Parchment outage history

6 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Parchment outage history →

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Outage history

Past 90 days · 11 incidents View full outage history →