Parchment incident

Unable to order

Ongoing since 02:45 PM UTC, affecting Parchment Award - Transcript Services.

identified Oct 26, 2026, 04:53 PM UTC

We've identified the issue with students receiving a "Not Orderable" message.

Started
Oct 26, 2026, 02:45 PM UTC
Resolved
Ongoing
Duration
● 4h 16m
Detected by Pingoru
Oct 26, 2026, 02:45 PM UTC

Affected components

Parchment Award - Transcript Services

Update timeline

  1. investigating Oct 26, 2026, 02:45 PM UTC

    We're currently looking an issue where some students are not able to place orders. We'll provide updates as they become available.

  2. identified Oct 26, 2026, 04:53 PM UTC

    We've identified the issue with students receiving a "Not Orderable" message.

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