Parchment experienced a minor incident on May 5, 2026 affecting Parchment Award - Transcript Services and Parchment Award - Diploma, Certificate, Badge, CLR and 1 more component, lasting 41d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 05, 2026, 05:21 PM UTC
Notice: Learner Chat Currently Unavailable To ensure we can provide the best possible support during our current system updates, we have temporarily disabled our live chat feature. We are currently experiencing a high volume of inquiries regarding update enrollment failures and are working hard to resolve the issue. In the meantime, please reach out to us via a Support Ticket, and our team will get back to you as soon as possible. We appreciate your patience and look forward to bringing live chat back online soon.
- resolved Jun 16, 2026, 02:48 PM UTC
ParchieBot is now live. Users can now visit parchment.com/chat-support to search help center articles, chat with an agent, or get answers from Parchie bot directly. This gives learners a faster way to find help without waiting in a queue.