Parchment Outage History

We're currently investigating several issues affecting GED order processing: Orders with attached documents are not updating to an Available status. Orders for free documents that historically did not have a Document ID (DID) are now generating DIDs unexpectedly. Orders are entering a Pending status instead of progressing to Processing. We're actively working to identify the root cause and will provide updates as more information becomes available. We apologize for the disruption and appreciate your patience.

We're currently investigating reports of recipients receiving a 404 error when attempting to download third-party PDFs issued from GED jurisdictions. We'll provide an update as soon as we have more information.

Notice: Learner Chat Currently Unavailable To ensure we can provide the best possible support during our current system updates, we have temporarily disabled our live chat feature. We are currently experiencing a high volume of inquiries regarding update enrollment failures and are working hard to resolve the issue. In the meantime, please reach out to us via a Support Ticket, and our team will get back to you as soon as possible. We appreciate your patience and look forward to bringing live chat back online soon.

We are currently investigating reports of errors when attempting to download documents manually in Parchment Receive.

Our Engineering teams are currently working to identify and correct an issue that is causing delays in navigation for P6 and P7.

We will be undergoing scheduled maintenance during this time.

We are continuing to investigate this issue.

We are investigating an issue where submitted orders are experiencing a delay in processing, we will provide more information as it becomes available.

We're currently investigating reports of longer loading times within the Parchment applications. We'll provide updates as soon as they become available.

We are continuing to investigate this issue.

Due to extreme weather conditions affecting Parchment Print Operations there will be no outgoing mail (transcripts or diplomas) on 1/26/2026. Our expectations are to resume normal operations on 1/27/2026 weather permitting.

We are investigating an issue where some orders are delivering slower than expected, we will provide more info as it is available.

We are investigating an issue where orders are appearing as delayed or unprocessed in our systems, we will post more information as it becomes available.

Some Parchment services, including Quottly connectors for the following schools, are unavailable due to the ongoing Cloudflare outage: articulation.usmd.edu courseshare.mus.edu coursesharing.highered.texas.gov flexreg.dce.ufl.edu register.hbcuv.org search.cvc.edu We will post here with more information as it becomes available.

We are investigating a potential issue with the Parchment service where orders are slowly processing, more information will be shared here as it becomes available.

We are investigating an issue with the parchment.com website where some users are unable to reach parchment.com intermittently. More information will be posted as available.