Resolved on September 9, 2026.
Sep 9, 14:48 UTC Resolved - This incident has been resolved. Aug 17, 16:59 UTC Investigating - Weather in Manila kept about a third of our support team out today, so we're shortening live support hours to 10 am–4 pm, ET, starting today through the end of the week. That applies to phones and to live chat: within those hours chat transfers to a human agent, and outside them it doesn't.
Update timeline
- resolved Sep 09, 2026, 02:48 PM UTC
Sep 9, 14:48 UTC Resolved - This incident has been resolved. Aug 17, 16:59 UTC Investigating - Weather in Manila kept about a third of our support team out today, so we're shortening live support hours to 10 am–4 pm, ET, starting today through the end of the week. That applies to phones and to live chat: within those hours chat transfers to a human agent, and outside them it doesn't.
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