PaperCut incident

PaperCut Hive/Pocket - some users intermittently unable to update settings or log into some devices

Minor Ongoing View vendor source →

PaperCut is currently experiencing a minor incident affecting UK hosting region - PaperCut Hive & Pocket, which began 4h ago. The vendor's full update timeline is below.

Started
Oct 20, 2026, 10:18 AM UTC
Resolved
Ongoing
Duration
● 4h 6m
Detected by Pingoru
Oct 20, 2026, 10:18 AM UTC

Affected components

UK hosting region - PaperCut Hive & Pocket

Update timeline

  1. investigating Oct 20, 2026, 10:18 AM UTC

    PaperCut Hive/Pocket - We're currently investigating reports of some users intermittently unable to update settings or log into some devices due to an underlying cloud provider incident in the UK hosting region. We are not currently aware of impact to other regions. We will provide updates here as they become available.

  2. monitoring Oct 20, 2026, 10:54 AM UTC

    Services are back up and running, and the ability to update settings and log into devices is now restored. We are continuing to monitor this. If you're still experiencing problems please report this via https://www.papercut.com/support/