PaperCut incident
PaperCut website (papercut.com) - some users unable to access pages on the website
PaperCut experienced a critical incident on October 19, 2026 affecting Public Website (www.papercut.com), lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2026, 06:33 AM UTC
PaperCut website (papercut.com) - some users unable to access pages on the website. We're currently investigating reports of some users being unable to access any product, help or other pages hosted on the main papercut.com website. PaperCut Hive, Pocket, MF, NG, and other products are not impacted at this time. We will provide updates here as they become available.
- resolved Oct 20, 2026, 06:34 AM UTC
This incident has now been resolved. We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident. If you experience other problems please report this via https://www.papercut.com/support/