Paddle Outage History

Status: Resolved We identified an issue affecting card payments on Paddle Billing and Paddle Classic checkout between 09:07 and 09:21 GMT. Wallet payments and subscriptions do not appear to have been affected. The issue has now been resolved, and our team is monitoring the situation to ensure normal service continues. We apologize for any disruption this may have caused. If you have any questions or concerns, please reach out to us at [email protected] "[email protected]": mailto:[email protected]. Affected components Production - Billing (Operational) Production - Classic (Operational)

Status: Resolved The issue has now been resolved, and our team is monitoring the situation to ensure normal service continues. We apologize for any disruption this may have caused. If you have any questions or concerns, please reach out to us at [email protected] "[email protected]": mailto:[email protected]. Affected components Production - Classic (Operational) Production - Billing (Operational)

Status: Resolved The incident affecting Retain settings and Metrics in the dashboard has been fully resolved. All services are now operating normally. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact our Customer Support team at [email protected]. Affected components Production - Billing (Operational) Production - Billing (Operational) Production - Classic (Operational)

Status: Resolved The underlying issue affecting Email, Webhooks & Alerts has been resolved. The service became fully operational again, processing new webhooks and outbound emails at 12:07 BST, and all delayed webhooks and outbound emails were successfully reprocessed by 12:12 BST. Our teams will continue to monitor the services closely to ensure ongoing stability. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [email protected] "[email protected]": mailto:[email protected]. Affected components Production - Billing (Operational) Production - Billing (Operational) Sandbox - Billing (Operational) Sandbox - Billing (Operational)

Status: Resolved We are pleased to confirm that this issue has been resolved, and normal service has now been fully restored. Our team will continue to monitor the situation closely over the next 24 hours to ensure ongoing stability. We sincerely apologize for any disruption this may have caused. If you have any further questions or concerns, please don’t hesitate to reach out to my team at [email protected] "[email protected]": mailto:[email protected]. Affected components Production - Classic (Operational) Production - Billing (Operational) Sandbox - Billing (Operational) Sandbox - Classic (Operational)

Status: Resolved We are pleased to confirm that the issue affecting checkout loading across Paddle Classic and Paddle Billing has been resolved, and normal service has now been fully restored. A small number of sellers were impacted during this time. Our team will continue to monitor the situation closely over the next 24 hours to ensure ongoing stability. We sincerely apologize for any disruption this may have caused. If you have any further questions or concerns, please don’t hesitate to reach out to my team at [email protected] "[email protected]": mailto:[email protected]. Affected components Production - Classic (Operational) Production - Billing (Operational)

Status: Resolved We are pleased to confirm that the issue affecting our checkout service has been resolved. Normal service has been fully restored. Our team will continue to monitor the situation closely over the next 24 hours to ensure stability. We apologize for any disruption this may have caused. If you have any further questions or concerns, please don't hesitate to reach out to us at [email protected] "[email protected]": mailto:[email protected]. Affected components Production - Classic (Operational) Production - Billing (Operational) Sandbox - Billing (Operational) Sandbox - Classic (Operational)

Status: Resolved Following 24 hours of monitoring, we are happy to confirm that this incident is now closed. Our checkout service remains fully stable with no further issues detected. Thank you for your patience while we worked through this. If you have any questions, please don't hesitate to reach out to us at [email protected]: mailto:[email protected]. Affected components Production - Billing (Operational) Sandbox - Billing (Operational) Sandbox - Classic (Operational) Production - Classic (Operational)

Status: Resolved Following 24 hours of monitoring, we are happy to confirm that this incident is now closed. Our checkout service remains fully stable with no further issues detected. Thank you for your patience while we worked through this. If you have any questions, please don't hesitate to reach out to us at [email protected] "[email protected]": mailto:[email protected]. Affected components Production - Classic (Operational) Production - Billing (Operational) Sandbox - Billing (Operational) Sandbox - Classic (Operational)

Status: Resolved The incident affecting Retain has been fully resolved. All services are now operating normally. We will continue to monitor for the next 24 hours to ensure stability. During the incident between 2:56 PM UTC and 3:25 PM UTC, the following areas may have been affected: • Metrics dashboard • Payment retries • Dunning emails • Cancelling past-due subscriptions • Cancellation flows not rendering correctly (Customer Portal fell back to the default cancellation modal) • The Retain section in the Paddle Billing dashboard We apologize for any disruption this may have caused. If you have any questions or concerns, please contact our Customer Support team at [email protected] "[email protected]": mailto:[email protected]. Affected components Production - Billing (Operational) Production - Classic (Operational)

Status: Resolved The incident affecting Retain has been resolved, and service has recovered. We will continue monitoring to ensure everything remains stable. If you have any questions, please contact our Customer Support team at [email protected] "[email protected]": mailto:[email protected]. Affected components Production - Billing (Operational) Production - Classic (Operational)