Paddle incident
Seller dashboard logins are failing with timeouts
Paddle experienced a minor incident on July 16, 2026 affecting Production - Classic and Sandbox - Classic and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 16, 2026, 08:00 AM UTC
Status: Identified We’ve identified an issue affecting access to the Paddle seller dashboard sign-in flow at vendors.paddle.com "vendors.paddle.com": http://vendors.paddle.com and sandbox-vendors.paddle.com "sandbox-vendors.paddle.com": http://sandbox-vendors.paddle.com, caused by a third-party incident. Users who are already signed in are not affected. The issue is only impacting new sign-in attempts. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [email protected] "[email protected]": mailto:[email protected]. Affected components Sandbox - Classic (Degraded performance) Production - Classic (Degraded performance) Production - Billing (Degraded performance) Sandbox - Billing (Degraded performance)
- resolved Jul 16, 2026, 08:24 AM UTC
Status: Resolved The incident affecting access to the Paddle seller dashboard sign-in has been fully resolved. All services are now operating normally. We are closely monitoring the platform to ensure continued stability. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact our Customer Support team at [email protected]. Affected components Production - Billing (Operational) Sandbox - Billing (Operational) Sandbox - Classic (Operational) Production - Classic (Operational)