Affected components
Update timeline
- identified Apr 21, 2026, 11:00 AM UTC
Status: Identified We have identified the issue affecting Email, Webhooks & Alerts that began around 11:40. We are actively working to resolve the root cause and restore normal service as soon as possible. We will update the status once a fix has been deployed. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [email protected]. Affected components Production - Billing (Degraded performance) Production - Billing (Degraded performance) Sandbox - Billing (Degraded performance) Sandbox - Billing (Degraded performance)
- monitoring Apr 21, 2026, 11:43 AM UTC
Status: Monitoring A fix has been deployed and the underlying issue affecting Email, Webhooks & Alerts has been internally resolved. The service became fully operational again, processing new webhooks and outbound emails at 12:07 BST. Furthermore, all delayed webhooks and outbound emails were successfully reprocessed by 12:12 BST. We are continuing to monitor the situation to ensure full stability before marking this incident as completely resolved. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [email protected] "[email protected]": mailto:[email protected]. Affected components Sandbox - Billing (Operational) Sandbox - Billing (Operational) Production - Billing (Operational) Production - Billing (Operational)
- resolved Apr 21, 2026, 02:22 PM UTC
Status: Resolved The underlying issue affecting Email, Webhooks & Alerts has been resolved. The service became fully operational again, processing new webhooks and outbound emails at 12:07 BST, and all delayed webhooks and outbound emails were successfully reprocessed by 12:12 BST. Our teams will continue to monitor the services closely to ensure ongoing stability. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [email protected] "[email protected]": mailto:[email protected]. Affected components Production - Billing (Operational) Production - Billing (Operational) Sandbox - Billing (Operational) Sandbox - Billing (Operational)
Looking to track Paddle downtime and outages?
Pingoru polls Paddle's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
- Real-time alerts when Paddle reports an incident
- Email, Slack, Discord, Microsoft Teams, and webhook notifications
- Track Paddle alongside 5,000+ providers in one dashboard
- Component-level filtering
- Notification groups + maintenance calendar
5 free monitors · No credit card required