Paddle experienced a minor incident on June 25, 2026 affecting Production - Classic and Production - Billing, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 25, 2026, 01:07 AM UTC
Status: Identified Our engineers are currently investigating an issue affecting checkout loading across Paddle Classic and Paddle Billing. This is causing some sellers to experience checkouts not loading as expected, and we are working to identify the root cause. We will update the status as soon as we have more information. We appreciate your patience. Please reach out to my team via [email protected] "[email protected]": mailto:[email protected] should you have any questions. Affected components Production - Classic (Degraded performance) Production - Billing (Degraded performance)
- investigating Jun 25, 2026, 03:18 AM UTC
Status: Investigating We are continuing to investigate the issue. We appreciate your patience. Please reach out to our Customer Support team via [email protected] should you have any questions. Affected components Production - Billing (Degraded performance) Production - Classic (Degraded performance)
- monitoring Jun 25, 2026, 03:35 AM UTC
Status: Monitoring We have deployed a fix for the issue that was affecting Paddle Billing Checkouts. We are closely monitoring the platform to ensure continued stability. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [email protected]. Affected components Production - Classic (Operational) Production - Billing (Operational)
- resolved Jun 25, 2026, 05:16 AM UTC
Status: Resolved The incident affecting Checkouts has been fully resolved. All services are now operating normally. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact our Customer Support team at [email protected]. Affected components Production - Classic (Operational) Production - Billing (Operational)