Paddle experienced a minor incident on March 30, 2026 affecting Production - Classic and Production - Classic and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 30, 2026, 09:23 AM UTC
Status: Investigating Our engineers are currently investigating an issue affecting checkout loading across Paddle Classic and Paddle Billing. This is causing some sellers to experience checkouts not loading as expected, and we are working to identify the root cause. We will update the status as soon as we have more information. We appreciate your patience. Please reach out to my team via [email protected] "[email protected]": mailto:[email protected] should you have any questions. Affected components Production - Classic (Degraded performance) Production - Billing (Degraded performance)
- monitoring Mar 30, 2026, 09:48 AM UTC
Status: Monitoring We are pleased to confirm that the issue affecting checkout loading across Paddle Classic and Paddle Billing has been resolved, and normal service has now been fully restored. A small number of sellers were impacted during this time. Our team will continue to monitor the situation closely over the next 24 hours to ensure ongoing stability. We sincerely apologize for any disruption this may have caused. If you have any further questions or concerns, please don’t hesitate to reach out to my team at [email protected] "[email protected]": mailto:[email protected]. Affected components Production - Billing (Degraded performance) Production - Classic (Degraded performance)
- resolved Mar 30, 2026, 01:38 PM UTC
Status: Resolved We are pleased to confirm that the issue affecting checkout loading across Paddle Classic and Paddle Billing has been resolved, and normal service has now been fully restored. A small number of sellers were impacted during this time. Our team will continue to monitor the situation closely over the next 24 hours to ensure ongoing stability. We sincerely apologize for any disruption this may have caused. If you have any further questions or concerns, please don’t hesitate to reach out to my team at [email protected] "[email protected]": mailto:[email protected]. Affected components Production - Classic (Operational) Production - Billing (Operational)