New Sellers might be unable to access Retain settings and the ProfitWell Metrics dashboard

Update timeline

1. investigating Apr 28, 2026, 03:36 PM UTC

   Status: Investigating We have identified an issue affecting new sellers’ access to the ProfitWell Metrics. We are actively working to resolve the root cause and restore normal service as soon as possible. We will update the status once a fix has been deployed. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [email protected] "[email protected]": mailto:[email protected]. Affected components Production - Billing (Partial outage) Production - Billing (Operational) Production - Classic (Operational)

2. identified Apr 28, 2026, 04:45 PM UTC

   Status: Identified We have identified an issue affecting access to Retain settings and Metrics for some new Paddle Billing signups in the dashboard. A fix has been scheduled for deployment for new signups, and the access for sellers who signed up earlier is being gradually restored. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [email protected] "[email protected]": mailto:[email protected]. Affected components Production - Billing (Partial outage) Production - Billing (Operational) Production - Classic (Operational)

3. resolved Apr 30, 2026, 02:07 PM UTC

   Status: Resolved The incident affecting Retain settings and Metrics in the dashboard has been fully resolved. All services are now operating normally. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact our Customer Support team at [email protected]. Affected components Production - Billing (Operational) Production - Billing (Operational) Production - Classic (Operational)