Paddle experienced a minor incident on June 18, 2026 affecting Production - Classic and Sandbox - Classic and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 18, 2026, 03:18 PM UTC
Status: Identified We have identified the issue affecting checkouts. We are actively working to resolve the root cause and restore normal service as soon as possible. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [email protected]. Affected components Production - Billing (Degraded performance) Sandbox - Billing (Degraded performance) Sandbox - Classic (Degraded performance) Production - Classic (Degraded performance)
- identified Jun 18, 2026, 03:41 PM UTC
Status: Identified We have identified the root cause of the issue affecting checkouts, which is related to a third-party provider. Our team is currently implementing mitigations to resolve the issue and restore normal service as soon as possible. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [email protected] "[email protected]": mailto:[email protected]. Affected components Production - Classic (Degraded performance) Production - Billing (Degraded performance) Sandbox - Billing (Degraded performance) Sandbox - Classic (Degraded performance)
- monitoring Jun 18, 2026, 04:02 PM UTC
Status: Monitoring We have implemented mitigations to address the issue affecting checkouts, and services are recovering. Our team is now actively monitoring the situation to ensure that normal service is fully restored and remains stable. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [email protected] "[email protected]": mailto:[email protected]. Affected components Production - Classic (Operational) Production - Billing (Operational) Sandbox - Billing (Operational) Sandbox - Classic (Operational)
- resolved Jun 18, 2026, 04:15 PM UTC
Status: Resolved The issue affecting checkouts has been resolved. The third-party provider has restored their services, and we have removed the temporary mitigations. All systems are now operating normally, and checkouts are processing as expected. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [email protected] "[email protected]": mailto:[email protected]. Affected components Production - Classic (Operational) Production - Billing (Operational) Sandbox - Billing (Operational) Sandbox - Classic (Operational)