Paddle incident
Report downloads unavailable in the Paddle Dashboard
Paddle experienced a minor incident on September 2, 2026 affecting Production - Billing and Production - Billing and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 02, 2026, 08:31 PM UTC
Status: Investigating Our engineers are currently investigating an issue affecting report downloads in the Paddle Dashboard. Some users may encounter an error when attempting to download generated reports. We are working to identify the root cause and restore normal service as soon as possible. We’ll provide another update when more information is available. We appreciate your patience. Please reach out to our Customer Support team via [email protected] should you have any questions. Affected components Production - Billing (Degraded performance)
- resolved Sep 02, 2026, 09:04 PM UTC
Status: Resolved The incident affecting report downloads in the Paddle Dashboard has been fully resolved. Our engineers deployed a fix, and the generated reports can now be downloaded as expected. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact our Customer Support team at [email protected] "[email protected]": mailto:[email protected]. Affected components Production - Billing (Operational)