Optimizely incident

Optimizely Graph - USEA production clusters experiencing intermittent availability issues

Optimizely experienced a minor incident on September 23, 2026 affecting Optimizely Graph - NA Region, lasting 2h 52m. The incident has been resolved; the full update timeline is below.

Started: Sep 23, 2026, 02:21 PM UTC
Resolved: Sep 23, 2026, 05:13 PM UTC
Duration: 2h 52m
Detected by Pingoru: Sep 23, 2026, 02:21 PM UTC

Affected components

Optimizely Graph - NA Region

Update timeline

investigating Sep 23, 2026, 02:21 PM UTC

We are experiencing intermittent availability issue for the Optimizely Graph service impacting one of the USEA production clusters. Our team is working on mitigating actions.
monitoring Sep 23, 2026, 02:46 PM UTC

We have identified the root cause and applied a mitigation. The service has returned to normal operation and we are actively monitoring to confirm stability.
resolved Sep 23, 2026, 05:13 PM UTC

The service has remained stable. The issue is now considered resolved.