Optimizely incident

CMP: Assets are missing from DAM post upload

Minor Resolved View vendor source →

Optimizely experienced a minor incident on August 24, 2026 affecting Library, lasting 4h 8m. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2026, 06:53 AM UTC
Resolved
Aug 24, 2026, 11:01 AM UTC
Duration
4h 8m
Detected by Pingoru
Aug 24, 2026, 06:53 AM UTC

Affected components

Library

Update timeline

  1. investigating Aug 24, 2026, 06:53 AM UTC

    We are investigating reports of assets not appearing in the DAM following a successful upload in CMP. Our Engineering team is actively working to determine the cause and scope of impact. Uploaded assets are not believed to be lost — we will confirm this as the investigation progresses. We're trying our utmost to share another update as soon as possible.

  2. monitoring Aug 24, 2026, 08:20 AM UTC

    A fix has been implemented and we're currently monitoring the results.

  3. resolved Aug 24, 2026, 11:01 AM UTC

    The incident has been resolved.