OPSWAT Outage History

OPSWAT is up right now

Pingoru has recorded 50 incidents for OPSWAT: 33 in the last 12 months and 8 in the last 90 days.

Source: trust.opswat.com

50incidents recorded
33last 12 months
8last 90 days
2 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking OPSWAT in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202632 of 720 (0%)
May 202636 of 744 (1%)
June 202600 of 720 (0%)
July 2026217 of 744 (2%)
August 202635 of 744 (1%)
September 202644 of 720 (1%)
October 202600 of 508 (0%)

Incidents, newest first

Notice September 27, 2026 MetaDefender Cloud - US Degraded Performance 3h 20m API - Multiscanning, API - Deep CDR, API - Dynamic Analysis

Started Sep 27, 2026, 01:05 AM UTC· resolved Sep 27, 2026, 04:25 AM UTC

  1. investigating Sep 27, 2026, 01:05 AM UTC

    We have received reports indicating that MetaDefender Cloud - US is experiencing issues. Our team is investigating and will provide an update as soon as possible.

  2. monitoring Sep 27, 2026, 01:11 AM UTC

    The service has recovered and we are continuing to monitor.

  3. resolved Sep 27, 2026, 04:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 17, 2026 MetaDefender Cloud Email Security - EU Outage 4m EU Region

Started Sep 17, 2026, 12:48 PM UTC· resolved Sep 17, 2026, 12:52 PM UTC

  1. investigating Sep 17, 2026, 12:48 PM UTC

    We have received reports indicating that MetaDefender Cloud Email Security- EU is experiencing issues. Our team is investigating and will provide an update as soon as possible.

  2. resolved Sep 17, 2026, 12:52 PM UTC

    The incident on our EU region has been resolved.

Read the full incident report →

Critical September 17, 2026 MetaDefender Cloud Email Security 15m US Region, India Region, EU Region

Started Sep 17, 2026, 09:09 AM UTC· resolved Sep 17, 2026, 09:25 AM UTC

  1. investigating Sep 17, 2026, 09:09 AM UTC

    We have received reports indicating that MetaDefender Cloud Email Security- US is experiencing issues. Our team is investigating and will provide an update as soon as possible.

  2. investigating Sep 17, 2026, 09:21 AM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 17, 2026, 09:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 3, 2026 My OPSWAT is currently experiencing an issue affecting the OPSWAT Support Portal 13m My OPSWAT Portal

Started Sep 03, 2026, 09:53 AM UTC· resolved Sep 03, 2026, 10:06 AM UTC

  1. investigating Sep 03, 2026, 09:53 AM UTC

    We are currently experiencing an issue affecting the OPSWAT Support Portal. Customers may be unable to create new support cases or view existing ones. OPSWAT products, licensing, and downloads are not affected. Our team is actively working to restore service. In the meantime, please email [email protected] for assistance, including your product, a brief description of the issue, and your case number if you have one. Response times may be longer than usual while we work through this. We apologize for the inconvenience and appreciate your patience.

  2. investigating Sep 03, 2026, 09:58 AM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 03, 2026, 10:04 AM UTC

    We would like to inform you that the recent incident affecting OPSWAT Support Portal has been fully resolved by our engineering team. All features are now functioning normally. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding. Our team continues to closely monitor the system to ensure stability.

  4. resolved Sep 03, 2026, 10:06 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 24, 2026 MetaDefender Cloud Temporary Archive Processing Limit 26m

Started Aug 24, 2026, 12:33 AM UTC· resolved Aug 24, 2026, 01:00 AM UTC

  1. resolved Aug 24, 2026, 12:33 AM UTC

    Archive file processing will currently be limited to a maximum of 1,000 files per archive. This temporary limitation has been implemented to help maintain service stability and consistent processing performance. Archives containing more than 1,000 files will not be fully processed. Our team is actively working to restore normal archive processing capacity. We appreciate your patience and understanding and will provide an update when the limitation has been removed.

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Critical August 17, 2026 MetaDefender Cloud - US Outage 4h 31m metadefender.opswat.com (Front End), API - Multiscanning, API - Deep CDR, API - Dynamic Analysis

Started Aug 17, 2026, 02:21 PM UTC· resolved Aug 17, 2026, 06:53 PM UTC

  1. investigating Aug 17, 2026, 02:21 PM UTC

    We have received reports indicating that MetaDefender Cloud - US is experiencing issues. Our team is investigating and will provide an update as soon as possible.

  2. identified Aug 17, 2026, 03:56 PM UTC

    We have identified and have rolled out a fix. We are waiting on the service to recover.

  3. resolved Aug 17, 2026, 06:53 PM UTC

    We have resolved the underlying issues that were causing extended scan times and scan failures due to infrastructure limitations. Service has been fully restored, and we apologize for any inconvenience caused by this outage.

Read the full incident report →

Critical August 17, 2026 MetaDefender Cloud Email Security -US Outage 4h 39m US Region

Started Aug 17, 2026, 02:15 PM UTC· resolved Aug 17, 2026, 06:55 PM UTC

  1. investigating Aug 17, 2026, 03:52 PM UTC

    We have received reports indicating that MetaDefender Cloud Email Security- US is experiencing issues. Our team is investigating and will provide an update as soon as possible.

  2. resolved Aug 17, 2026, 06:55 PM UTC

    We have resolved the underlying infrastructure issues that were causing delays and failures in cloud email scanning. Email scanning services have been fully restored and are operating normally. We apologize for any inconvenience caused by this outage.

Read the full incident report →

Notice July 29, 2026 Resolved: Performance Degradation in MetaDefender Cloud Scan Result Delivery 16h 30m

Started Jul 29, 2026, 06:00 AM UTC· resolved Jul 29, 2026, 10:30 PM UTC

  1. resolved Jul 31, 2026, 01:47 PM UTC

    Affected period: July 29, 2026, 06:00 UTC to July 30, 2026, 22:19 UTC Between July 29 at 06:00 UTC and July 30 at 22:19 UTC, MetaDefender Cloud experienced a performance degradation affecting a small percentage of file submissions. Affected submissions remained In Progress longer than expected and were ultimately returned with an Aborted status. All other submissions processed normally. Root cause: a configuration mismatch during the rollout of two new anti-malware engines caused scan-progress tracking to fail for a small number of submissions. Resolution: the affected engines were removed from production scan profiles on July 30, and full recovery was verified at 22:30 UTC. Both engines will remain disabled until a permanent fix is deployed and validated. Their temporary removal does not reduce detection coverage. The permanent fix is being rolled out across all regions and is expected to complete by August 3, 2026. If a submission returned an Aborted status during the affected period, it can be safely resubmitted and will process normally. For help identifying affected submissions, contact OPSWAT Support.

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Major May 21, 2026 MetaDefender Cloud Email Security- US Outage 5m US Region

Started May 21, 2026, 09:08 AM UTC· resolved May 21, 2026, 09:13 AM UTC

  1. investigating May 21, 2026, 09:08 AM UTC

    We have received reports indicating that MetaDefender Cloud Email Security- US is experiencing issues. Our team is investigating and will provide an update as soon as possible.

  2. resolved May 21, 2026, 09:13 AM UTC

    We have resolved the issue affecting MetaDefender Cloud Email Security- US.

Read the full incident report →

Minor May 18, 2026 MetaDefender Cloud Email Security - US Degraded Performance 6m US Region

Started May 18, 2026, 09:50 AM UTC· resolved May 18, 2026, 09:57 AM UTC

  1. investigating May 18, 2026, 09:50 AM UTC

    We have received reports indicating that MetaDefender Cloud Email Security - US is experiencing issues. Our team is investigating and will provide an update as soon as possible.

  2. resolved May 18, 2026, 09:57 AM UTC

    We have resolved the degraded performance issue.

Read the full incident report →

Minor April 23, 2026 MetaDefender Cloud Email Security - India Region Degraded Performance 1h 8m India Region

Started Apr 23, 2026, 01:17 PM UTC· resolved Apr 23, 2026, 02:25 PM UTC

  1. investigating Apr 23, 2026, 01:17 PM UTC

    We have received reports indicating that MetaDefender Cloud Email Security - India Region is experiencing issues. Our team is investigating and will provide an update as soon as possible.

  2. resolved Apr 23, 2026, 02:25 PM UTC

    We have resolved the issues affecting the India region.

Read the full incident report →

Critical April 23, 2026 MetaDefender Cloud - Frontend Outage 25m metadefender.opswat.com (Front End), metadefender.opswat.com (Front End)

Started Apr 23, 2026, 09:15 AM UTC· resolved Apr 23, 2026, 09:41 AM UTC

  1. investigating Apr 23, 2026, 09:15 AM UTC

    We have received reports indicating that MetaDefender Cloud - Frontend is experiencing issues. Our team is investigating and will provide an update as soon as possible.

  2. investigating Apr 23, 2026, 09:16 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 23, 2026, 09:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 23, 2026, 09:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 22, 2026 MetaDefender Cloud Email Security Frontend- Outage 14m ces.metadefender.opswat.com (Front End)

Started Apr 22, 2026, 03:59 PM UTC· resolved Apr 22, 2026, 04:13 PM UTC

  1. investigating Apr 22, 2026, 03:59 PM UTC

    We have received reports indicating that MetaDefender Cloud Email Security Frontend is experiencing issues. Our team is investigating and will provide an update as soon as possible.

  2. resolved Apr 22, 2026, 04:13 PM UTC

    We have resolved the issue with our login service. Sorry for any inconvenience.

Read the full incident report →

Minor March 31, 2026 MetaDefender Cloud Email Security degraded performance EU 1h 12m EU Region

Started Mar 31, 2026, 07:28 AM UTC· resolved Mar 31, 2026, 08:41 AM UTC

  1. investigating Mar 31, 2026, 07:28 AM UTC

    We are observing degraded performance of MetaDefender Cloud Email Security in EU region. Our team is investigating and will provide an update as soon as possible.

  2. identified Mar 31, 2026, 08:12 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 31, 2026, 08:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 31, 2026, 08:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 18, 2026 MetaDefender Cloud Email Security - User Interface Outage 7h

Started Mar 18, 2026, 01:30 AM UTC· resolved Mar 18, 2026, 08:30 AM UTC

  1. resolved Mar 18, 2026, 09:28 AM UTC

    During a planned system upgrade affecting several backend services, the MDCES user interface (UI) experienced a brief interruption starting at 8:30 AM UTC on March 18, 2026. The MDCES UI was fully restored at 8:52 AM UTC, and all systems are now operating normally.

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Critical March 16, 2026 MetaDefender Cloud - JP Outage 49m API - Multiscanning, API - Deep CDR

Started Mar 16, 2026, 10:26 PM UTC· resolved Mar 16, 2026, 11:15 PM UTC

  1. investigating Mar 16, 2026, 10:26 PM UTC

    We are currently investigating this issue.

  2. resolved Mar 16, 2026, 11:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 11, 2026 MetaDefender Cloud Degraded Performance 1h 22m API - Multiscanning, API - Deep CDR

Started Feb 11, 2026, 09:40 AM UTC· resolved Feb 11, 2026, 11:02 AM UTC

  1. investigating Feb 11, 2026, 09:40 AM UTC

    We have received reports indicating that MetaDefender Cloud - EU is experiencing issues. Our team is investigating and will provide an update as soon as possible.

  2. investigating Feb 11, 2026, 09:40 AM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 11, 2026, 11:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 3, 2026 MetaDefender Cloud Email Security -EU User Interface Outage 1h 53m EU Region

Started Feb 03, 2026, 11:18 AM UTC· resolved Feb 03, 2026, 01:12 PM UTC

  1. investigating Feb 03, 2026, 11:18 AM UTC

    We have received reports indicating that the MetaDefender Cloud Email Security - EU User Interface is experiencing issues. Our team is investigating and will provide an update as soon as possible.

  2. resolved Feb 03, 2026, 01:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 22, 2026 MetaDefender Cloud Email Security- Degraded Performance 10h 14m US Region, India Region, EU Region

Started Jan 22, 2026, 08:23 PM UTC· resolved Jan 23, 2026, 06:38 AM UTC

  1. investigating Jan 22, 2026, 08:23 PM UTC

    Due to an ongoing Microsoft O365 outage we are seeing delays in mail delivery after being processed by MetaDefender Cloud Email Security. https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

  2. resolved Jan 23, 2026, 06:38 AM UTC

    This incident has been resolved.

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Minor January 13, 2026 MetaDefender Cloud - EU Degraded Performance 33m metadefender.opswat.com (Front End), API - Multiscanning, API - Deep CDR, API - Dynamic Analysis

Started Jan 13, 2026, 03:43 PM UTC· resolved Jan 13, 2026, 04:16 PM UTC

  1. investigating Jan 13, 2026, 03:43 PM UTC

    We have received reports indicating that MetaDefender Cloud - EU is experiencing issues. Our team is investigating and will provide an update as soon as possible.

  2. monitoring Jan 13, 2026, 04:07 PM UTC

    MDC EU is back to normal functioning status. We will continue monitoring.

  3. resolved Jan 13, 2026, 04:16 PM UTC

    The degraded performance in EU MetaDefender Cloud has been resolved.

Read the full incident report →

Major December 11, 2025 MetaDefender Cloud - EU Partial Outage 1h 35m API - Multiscanning, API - Deep CDR

Started Dec 11, 2025, 03:07 PM UTC· resolved Dec 11, 2025, 04:42 PM UTC

  1. investigating Dec 11, 2025, 03:07 PM UTC

    We have received reports indicating that MetaDefender Cloud - EU are experiencing issues. Our team is investigating and will provide an update as soon as possible.

  2. identified Dec 11, 2025, 04:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 11, 2025, 04:20 PM UTC

    We have mitigated the issues and are currently monitoring.

  4. resolved Dec 11, 2025, 04:42 PM UTC

    We have resolved this issue. We apologize for any inconvenience.

Read the full incident report →

Critical December 11, 2025 MetaDefender Cloud - US and EU Outage 1h 31m API - Multiscanning, API - Multiscanning, API - Threat Intelligence Feed, API - Threat Intelligence Feed and 13 more

Started Dec 11, 2025, 12:10 PM UTC· resolved Dec 11, 2025, 01:42 PM UTC

  1. investigating Dec 11, 2025, 12:10 PM UTC

    We have received reports indicating that MetaDefender Cloud - US and EU are experiencing issues. Our team is investigating and will provide an update as soon as possible.

  2. identified Dec 11, 2025, 12:23 PM UTC

    We have implemented a fix, but we are still seeing slow performance. We will continue investigating and will provide updates as soon as we are able.

  3. monitoring Dec 11, 2025, 01:16 PM UTC

    Performance has been restored. We will continue to monitor.

  4. resolved Dec 11, 2025, 01:42 PM UTC

    This incident has been resolved. We apologize for any inconvenience caused by these issues.

Read the full incident report →

Minor December 3, 2025 MetaDefender Cloud Email Security - US - Degraded Performance –

Started Dec 03, 2025, 08:30 AM UTC· resolved Dec 03, 2025, 08:30 AM UTC

  1. resolved Dec 03, 2025, 09:49 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 25, 2025 MetaDefender Cloud - Japan Outage 44m API - Multiscanning, API - Deep CDR

Started Nov 25, 2025, 03:20 AM UTC· resolved Nov 25, 2025, 04:05 AM UTC

  1. investigating Nov 25, 2025, 03:20 AM UTC

    We have received reports indicating that MetaDefender Cloud -JP is experiencing issues. Our team is investigating and will provide an update as soon as possible.

  2. identified Nov 25, 2025, 03:31 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 25, 2025, 03:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Nov 25, 2025, 03:57 AM UTC

    The issue has been identified and a fix is being implemented.

  5. resolved Nov 25, 2025, 04:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 19, 2025 MetaDefender Cloud - EU Degraded Performance for Archive Scan 43m API - Multiscanning, API - Deep CDR

Started Nov 19, 2025, 08:06 AM UTC· resolved Nov 19, 2025, 08:50 AM UTC

  1. identified Nov 19, 2025, 08:06 AM UTC

    Our Engineers have located the cause of the issue and are working on a resolution

  2. monitoring Nov 19, 2025, 08:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 19, 2025, 08:50 AM UTC

    This incident has been resolved.

Read the full incident report →