Resolved after 44 minutes, affecting API - Multiscanning and API - Deep CDR, on November 25, 2025.
The issue has been identified and a fix is being implemented.
Affected components
API - MultiscanningAPI - Deep CDR
Update timeline
- investigating Nov 25, 2025, 03:20 AM UTC
We have received reports indicating that MetaDefender Cloud -JP is experiencing issues. Our team is investigating and will provide an update as soon as possible.
- identified Nov 25, 2025, 03:31 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 25, 2025, 03:33 AM UTC
A fix has been implemented and we are monitoring the results.
- identified Nov 25, 2025, 03:57 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 25, 2025, 04:05 AM UTC
This incident has been resolved.
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