OPSWAT experienced a critical incident on December 11, 2025 affecting API - Multiscanning and API - Multiscanning and 1 more component, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Affected components
API - MultiscanningAPI - MultiscanningAPI - Threat Intelligence FeedAPI - Threat Intelligence FeedAPI - Deep CDRAPI - Deep CDRAPI - Vulnerability ScanningAPI - Vulnerability ScanningAPI - IP-Domain ReputationAPI - IP-Domain Reputation
Update timeline
- investigating Dec 11, 2025, 12:10 PM UTC
We have received reports indicating that MetaDefender Cloud - US and EU are experiencing issues. Our team is investigating and will provide an update as soon as possible.
- identified Dec 11, 2025, 12:23 PM UTC
We have implemented a fix, but we are still seeing slow performance. We will continue investigating and will provide updates as soon as we are able.
- monitoring Dec 11, 2025, 01:16 PM UTC
Performance has been restored. We will continue to monitor.
- resolved Dec 11, 2025, 01:42 PM UTC
This incident has been resolved. We apologize for any inconvenience caused by these issues.