Resolved after 4 hours 31 minutes, affecting metadefender.opswat.com (Front End) and API - Multiscanning and 1 more, on August 17, 2026.
We have resolved the underlying issues that were causing extended scan times and scan failures due to infrastructure limitations. Service has been fully restored, and we apologize for any inconvenience caused by this outage.
Affected components
Update timeline
- investigating Aug 17, 2026, 02:21 PM UTC
We have received reports indicating that MetaDefender Cloud - US is experiencing issues. Our team is investigating and will provide an update as soon as possible.
- identified Aug 17, 2026, 03:56 PM UTC
We have identified and have rolled out a fix. We are waiting on the service to recover.
- resolved Aug 17, 2026, 06:53 PM UTC
We have resolved the underlying issues that were causing extended scan times and scan failures due to infrastructure limitations. Service has been fully restored, and we apologize for any inconvenience caused by this outage.
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