OPSWAT experienced a critical incident on August 17, 2026 affecting US Region, lasting 4h 39m. The incident has been resolved; the full update timeline is below.
Affected components
US Region
Update timeline
- investigating Aug 17, 2026, 03:52 PM UTC
We have received reports indicating that MetaDefender Cloud Email Security- US is experiencing issues. Our team is investigating and will provide an update as soon as possible.
- resolved Aug 17, 2026, 06:55 PM UTC
We have resolved the underlying infrastructure issues that were causing delays and failures in cloud email scanning. Email scanning services have been fully restored and are operating normally. We apologize for any inconvenience caused by this outage.