OpenSRS Outage History

Our engineers are investigating reports of degraded performance affecting the openSRS database. New registrations and renewal orders may complete without notification or billing. Customers may also experience delays or errors while processing orders.

Our engineers are actively working on this issue, and the investigation continues. We will keep you posted.

We are currently experiencing issues affecting API. During this time, customers may experience slowness or connection failures while making API calls.

We are currently experiencing issues with reseller control panel slowness and API connection failures. Our engineering team is working on this issue. Please wait for further updates.

We are actively investigating a critical issue affecting SSL/TLS certificates on Cluster B. Active certificate installations have become invalidated, causing SSL/TLS connection warnings across Webmail, IMAP, and POP services.

We are currently experiencing issues affecting API and the Reseller Control Panel. During this time, customers may experience slowness or intermittent errors while using the system or making API calls. Our team is actively looking into the root cause, and we will provide an update here as soon as we have more information.

Our team continues to work on resolving the issues. At this time we are experiencing issues affecting API and the Reseller Control Panel. During this time, customers may not be able to log in to your account, or experience slowness or intermittent errors while using the system or making API calls.

We are seeing an issue with Cluster B email services at this time. Our engineers are engaged and we'll provide updates as we get them.

The issue is affecting Webmail, IMAP, and POP services at this time

We are investigating connection issues with the .ES registry. Our engineering team is investigating and will update as soon as we hear back from the registry. This affects registrations, renewals, and management of .ES domains. Existing domains will continue to resolve normally.

The .SHOP TLD is experiencing DNS resolution issues at the Registry level, affecting all resellers who sell .shop domains. We are in contact with GMO Registry, and they are actively investigating the issue on their side. We'll provide updates as we get them.

We are currently experiencing connection issues with OpenSRS chat support. Our technical team is actively investigating the issue and working to restore normal service as quickly as possible. In the meantime, we kindly ask all resellers to use email or phone support channels for assistance until the issue has been resolved.

We are currently investigating reports of login and connection issues affecting Webmail, IMAP, and POP services. Our engineers are working the issue and we'll provide further updates as we receive them.

We are currently experiencing issues with our phone service provider, which is affecting customers' ability to reach us by phone. For support please connect with us via chat or email for assistance until this is resolved. Thank you for your understanding.

We've investigating issues with the systemDNS service, and our engineers are investigating at this time. Possible impact: Website unavailable API failures Email disruption Application outages Authentication/login failures Third-party integration failures We will keep you informed of updates as they are available.

We are currently investigating reports of email login issues affecting some customers on Cluster B - Webmail/IMAP/POP again. Our team is actively working to identify the cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.

Our team is continuing to investigate the login issues affecting Cluster B. We will provide further updates as soon as they become available.

We are currently experiencing connection issues with the Identity Digital registry. Our engineering team is investigating the issue. This affects registrations, renewals, and management of .me, .info, .io, and .ai domains. Existing domains will continue to resolve normally.

Our engineers are investigating with the registry about the possible cause.

Our engineers are working with the Registry to have this issue resolved at this time. The issue is still affectingregistrations, renewals, and management of .me, .info, .io, and .ai domains, however existing domains will continue to resolve normally.

Our engineering group is still working with the registry at this time to fully resolve the connection issues with Identity Digital. We'll provide updates as we receive them.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Our Team continues to work with the Registry to resolve the connection issues affecting certain Identity Digital TLDs.

We are investigating an issue preventing some users on Cluster B from logging into Webmail. IMAP and POP services are unaffected. Our engineering team has been engaged. We will provide an update once we have additional information.

The incident also impacts IMAP and POP. They are also experiencing slower response times. Our engineering team is actively working on a resolution.

We are currently experiencing errors with .IT domain lookups. Our engineering team is investigating the issue. Existing domains will continue to resolve normally.

Our team is continuing to work with the registry to resolve the issue. This incident may impact new .IT domain registrations, transfers, and domain management operations. We will provide further updates as soon as we receive additional information from the registry.

We are aware of an issue affecting Cluster A involving Our engineers have been engaged and are investigating

We are investigating reports of degraded performance affecting identity services. Customers may experience issues while registering for new domains, initiating domain transfers, and making contact changes. We will provide an update within 30 minutes.

Our engineers are investigating an email sending issue impacting cluster A and cluster B users.

We are currently experiencing an issue affecting logging into the Reseller Control Panel. Our Engineering has been engaged and is investigating the issue.

Our Engineering team is continuing to investigate the issue. When logging in to the Control Panel, you might notice an error "Your session has expired, please verify your login." The issue can be mitigated by reloading the page for the time being.

We are investigating an issue affecting outbound email sending on Cluster A, with failures observed in webmail showing SMTP connection errors. Our engineering team has been engaged and is investigating.

We are currently investigating an issue impacting services for .ai, .llc, and .center domains. Our engineering team is actively working to identify the root cause and restore normal operations as quickly as possible. We will share additional updates as soon as more information becomes available.

We are currently experiencing connectivity issues with the AFNIC (.FR) registry, which may impact order processing. Our team has already contacted the registry and is actively working to resolve the issue. We’ll provide updates as soon as the connection is restored.

Please be aware we are currently experiencing issues with logging in to Cluster B email accounts via Webmail, IMAP and POP Our engineers are aware and are working to resolve the issue. We will provide updates as they are available.

The issue is still under investigation, and our team is actively working toward a resolution.

The issue is still under investigation, and our team is actively working toward a resolution.

The issue is still under investigation, and our team is actively working toward a resolution.

We are currently experiencing delays when querying and submitting updates for certain ccTLDs like .DE, .FR and .MX. Our engineering team is investigating this at this time. Existing domains will continue to resolve normally.