OpenSRS incident

Cluster A/B Sending Issue

Minor Resolved View vendor source →

OpenSRS experienced a minor incident on May 12, 2026 affecting Cluster A and Cluster B and 1 more component, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 04:18 PM UTC
Resolved
May 12, 2026, 04:39 PM UTC
Duration
20m
Detected by Pingoru
May 12, 2026, 04:18 PM UTC

Affected components

Cluster ACluster BWebmail

Update timeline

  1. investigating May 12, 2026, 04:18 PM UTC

    Our engineers are investigating an email sending issue impacting cluster A and cluster B users.

  2. resolved May 12, 2026, 04:39 PM UTC

    There was an issue with the antivirus servers, which caused the service to fail and emails to be rejected. A fix has been implemented, and the Anti-virus services are operational. This incident has been resolved.