OpenSRS experienced a minor incident on September 30, 2026 affecting Cluster B and Webmail, lasting 3h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Cluster BWebmail
Update timeline
- investigating Sep 30, 2026, 04:56 AM UTC
We are seeing an issue with Cluster B email services at this time. Our engineers are engaged and we'll provide updates as we get them.
- investigating Sep 30, 2026, 05:04 AM UTC
The issue is affecting Webmail, IMAP, and POP services at this time
- monitoring Sep 30, 2026, 08:14 AM UTC
A fix has been implemented and we are monitoring the results. We will update shortly
- resolved Sep 30, 2026, 08:27 AM UTC
All Hosted Email Cluster B services (Webmail, IMAP, POP and SMTP mail flow) have fully recovered and are operating normally. All metrics and SLAs have returned to normal levels. Start Time : 0503 UTC End Time : 0817 UTC