OpenSRS incident

Cluster B Email Login Issues

Minor Resolved View vendor source →
Started
Apr 04, 2026, 04:49 PM UTC
Resolved
Apr 05, 2026, 01:24 AM UTC
Duration
8h 34m
Detected by Pingoru
Apr 04, 2026, 04:49 PM UTC

Affected components

Cluster B

Update timeline

  1. investigating Apr 04, 2026, 04:49 PM UTC

    Please be aware we are currently experiencing issues with logging in to Cluster B email accounts via Webmail, IMAP and POP Our engineers are aware and are working to resolve the issue. We will provide updates as they are available.

  2. identified Apr 04, 2026, 06:20 PM UTC

    The issue has been identified and a fix is being implemented.

  3. investigating Apr 04, 2026, 07:26 PM UTC

    The issue is still under investigation, and our team is actively working toward a resolution.

  4. investigating Apr 04, 2026, 09:07 PM UTC

    The issue is still under investigation, and our team is actively working toward a resolution.

  5. investigating Apr 04, 2026, 11:14 PM UTC

    The issue is still under investigation, and our team is actively working toward a resolution.

  6. monitoring Apr 04, 2026, 11:42 PM UTC

    A fix has been implemented and we are monitoring the results

  7. resolved Apr 05, 2026, 01:24 AM UTC

    This incident has been resolved

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