OpenSRS experienced a major incident on October 1, 2026 affecting OpenSRS API and Reseller Control Panel and 1 more component, lasting 4h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2026, 07:53 AM UTC
We are currently experiencing issues affecting API. During this time, customers may experience slowness or connection failures while making API calls.
- investigating Oct 01, 2026, 08:36 AM UTC
We are currently experiencing issues with reseller control panel slowness and API connection failures. Our engineering team is working on this issue. Please wait for further updates.
- identified Oct 01, 2026, 09:39 AM UTC
We are still experiencing connectivity issues across the Classic Interface, the New Reseller Interface, and the API. Our engineering team has identified the root cause and is actively working on a resolution.
- monitoring Oct 01, 2026, 10:34 AM UTC
The systems are recovering slowly. Our team is currently monitoring the situation closely to ensure continued stability.
- monitoring Oct 01, 2026, 11:48 AM UTC
Services have been stable for approx ~1 hour. We are monitoring the situation closely to ensure continued stability.
- resolved Oct 01, 2026, 12:53 PM UTC
The systems are stable and we are solving this incident.