OpenSRS Outage History
OpenSRS is up right nowPingoru has recorded 55 incidents for OpenSRS: 53 in the last 12 months and 19 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 8 | 19 of 720 (3%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 2 | 1 of 720 (0%) |
| July 2026 | 2 | 8 of 744 (1%) |
| August 2026 | 5 | 33 of 744 (4%) |
| September 2026 | 8 | 38 of 720 (5%) |
| October 2026 | 6 | 46 of 582 (8%) |
Incidents, newest first
Minor April 16, 2026 Connectivity issues with the AFNIC (.FR) registry 1h 28m Core ccTLDs
Started Apr 16, 2026, 09:43 AM UTC· resolved Apr 16, 2026, 11:12 AM UTC
- investigating Apr 16, 2026, 09:43 AM UTC
We are currently experiencing connectivity issues with the AFNIC (.FR) registry, which may impact order processing. Our team has already contacted the registry and is actively working to resolve the issue. We’ll provide updates as soon as the connection is restored.
- resolved Apr 16, 2026, 11:12 AM UTC
Thank you for your patience, this issue has now been resolved.
Minor April 4, 2026 Cluster B Email Login Issues 8h 34m Cluster B
Started Apr 04, 2026, 04:49 PM UTC· resolved Apr 05, 2026, 01:24 AM UTC
- investigating Apr 04, 2026, 04:49 PM UTC
Please be aware we are currently experiencing issues with logging in to Cluster B email accounts via Webmail, IMAP and POP Our engineers are aware and are working to resolve the issue. We will provide updates as they are available.
- identified Apr 04, 2026, 06:20 PM UTC
The issue has been identified and a fix is being implemented.
- investigating Apr 04, 2026, 07:26 PM UTC
The issue is still under investigation, and our team is actively working toward a resolution.
- investigating Apr 04, 2026, 09:07 PM UTC
The issue is still under investigation, and our team is actively working toward a resolution.
- investigating Apr 04, 2026, 11:14 PM UTC
The issue is still under investigation, and our team is actively working toward a resolution.
- monitoring Apr 04, 2026, 11:42 PM UTC
A fix has been implemented and we are monitoring the results
- resolved Apr 05, 2026, 01:24 AM UTC
This incident has been resolved
Minor April 2, 2026 ccTLD connection latency 1h 46m Core ccTLDs, Other ccTLDs
Started Apr 02, 2026, 01:28 PM UTC· resolved Apr 02, 2026, 03:15 PM UTC
- investigating Apr 02, 2026, 01:28 PM UTC
We are currently experiencing delays when querying and submitting updates for certain ccTLDs like .DE, .FR and .MX. Our engineering team is investigating this at this time. Existing domains will continue to resolve normally.
- resolved Apr 02, 2026, 03:15 PM UTC
Our connections are now stable for ccTLDs. This incident has been resolved.
Minor April 1, 2026 .DE and .FR Latency 3h 55m Core ccTLDs
Started Apr 01, 2026, 02:30 PM UTC· resolved Apr 01, 2026, 06:26 PM UTC
- investigating Apr 01, 2026, 02:30 PM UTC
We are currently experiencing delays when querying and submitting updates for .de and .fr domains. Our engineering team is investigating this at this time. This affects registrations, renewals, and management of .de and .fr domains. Existing domains will continue to resolve normally. For a list of affected TLDs, please see: http://opensrs.help/chart
- resolved Apr 01, 2026, 06:26 PM UTC
We've monitored our connections for latency and see it's been stable, not affecting .de and .fr domains requests and actions on them. This incidence has been resolved.
Minor March 20, 2026 .DE Renewal Failures 41m Core ccTLDs
Started Mar 20, 2026, 07:21 PM UTC· resolved Mar 20, 2026, 08:02 PM UTC
- investigating Mar 20, 2026, 07:21 PM UTC
We are currently investigating an issue where some resellers may be unable to renew .DE domains. Any impact on other ccTLDs is also under investigation. We will provide future updates on this issue.
- resolved Mar 20, 2026, 08:02 PM UTC
Engineering has applied a fix. This incident has been resolved.
Minor March 12, 2026 .IN Registry Connections 1h 54m Other ccTLDs
Started Mar 12, 2026, 01:23 PM UTC· resolved Mar 12, 2026, 03:18 PM UTC
- investigating Mar 12, 2026, 01:23 PM UTC
We are currently having connection issues with the .IN registry. The registry might be experiencing a temporary outage or undergoing maintenance. Our engineering team is investigating and will update as soon as we hear back from the registry. This affects registrations, renewals, and management of .IN domains. Existing domains will continue to resolve normally. For a list of affected TLDs, please see: http://opensrs.help/chart
- resolved Mar 12, 2026, 03:18 PM UTC
The connection issues have been resolved.
Minor March 10, 2026 Cluster B - Webmail/POP/IMAP 33m Cluster B, Webmail
Started Mar 10, 2026, 03:13 PM UTC· resolved Mar 10, 2026, 03:46 PM UTC
- investigating Mar 10, 2026, 03:13 PM UTC
We are currently facing a problem impacting Webmail, POP3, and IMAP on the HostedEmail cluster B. Users might find themselves unable to log in or send and receive messages. The engineering team is actively looking into the matter, and additional updates will be shared as they become available.
- resolved Mar 10, 2026, 03:46 PM UTC
Engineering has implemented a fix which has resovled this incident.
Minor March 5, 2026 .EU Registry Connections 53m Other ccTLDs
Started Mar 05, 2026, 04:19 PM UTC· resolved Mar 05, 2026, 05:13 PM UTC
- investigating Mar 05, 2026, 04:19 PM UTC
We are currently having connection issues with the .EU registry. The registry might be experiencing a temporary outage or undergoing maintenance. Our engineering team is investigating and will update as soon as we hear back from the registry. This affects registrations, renewals, and management of .EU domains. Existing domains will continue to resolve normally.
- identified Mar 05, 2026, 04:42 PM UTC
The registry team has confirmed that they are experiencing issues with their system and are actively investigating. We will post updates as we get more details from the team.
- resolved Mar 05, 2026, 05:13 PM UTC
The registry team has resolved the issues in their system and the connections are operational on our end.
Minor March 3, 2026 ccTLD errors (.AT, .DE, .FR, and others) 5h 15m Core ccTLDs, Other gTLDs
Started Mar 03, 2026, 09:43 AM UTC· resolved Mar 03, 2026, 02:58 PM UTC
- investigating Mar 03, 2026, 09:43 AM UTC
Our Engineers have identified an issue with our ePAG managed ccTLDs. This may lead to issues with registrations, renewals and making changes to DNS, contact info, etc. We are currently working to resolve the issue and will provide regular updates.
- identified Mar 03, 2026, 11:15 AM UTC
Our engineering team has identified the issue. At this time we are seeing it stabilizing but we will continue to monitor before noting as resolved. Thank you for your patience.
- resolved Mar 03, 2026, 02:58 PM UTC
Engineering has issued a fix and services have returned to normal. This incident is resolved.
Minor February 26, 2026 Cluster B - Webmail/POP 29m Cluster B, Webmail
Started Feb 26, 2026, 06:19 PM UTC· resolved Feb 26, 2026, 06:49 PM UTC
- investigating Feb 26, 2026, 06:19 PM UTC
We are experiencing an issue involving webmail and POP3 connectivity on Cluster B of Hosted Email. Webmail and POP access is impacted. Engineering is engaged and investigating.
- resolved Feb 26, 2026, 06:49 PM UTC
Engineering has issued a fix and services have returned to normal. This incident is resolved.
Minor February 25, 2026 Cluster B - Webmail 46m Webmail
Started Feb 25, 2026, 03:57 PM UTC· resolved Feb 25, 2026, 04:43 PM UTC
- investigating Feb 25, 2026, 03:57 PM UTC
We are currently investigating issues with Webmail B. Users may experience errors when attempting to use Webmail B.
- monitoring Feb 25, 2026, 04:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 25, 2026, 04:43 PM UTC
This incident has been resolved.
Minor February 24, 2026 SystemDNS Record Deletion Issue 5h 54m SystemDNS
Started Feb 24, 2026, 09:59 PM UTC· resolved Feb 25, 2026, 03:53 AM UTC
- investigating Feb 24, 2026, 09:59 PM UTC
We are currently investigating an issue involving DNS management in the OpenSRS control panel. Customers using the SystemDNS nameservers may see DNS records removed when attempting to update their records in the OpenSRS control panel. Engineering has been engaged and is investigating.
- identified Feb 24, 2026, 11:47 PM UTC
Our Engineers have identified the cause of this issue with DNS records being removed while updating existing records. They are in the process of implementing a fix currently. Updates to come as they are received.
- resolved Feb 25, 2026, 03:53 AM UTC
Our Engineers have resolved the issue with DNS records being removed when attempting to update the existing records.
Minor February 3, 2026 Increased Latency & Error Rates in OpenSRS API 6h 5m OpenSRS API
Started Feb 03, 2026, 04:05 PM UTC· resolved Feb 03, 2026, 10:10 PM UTC
- investigating Feb 03, 2026, 04:05 PM UTC
We are currently aware of issues with the OpenSRS API. Users attempting to interact with the API may experience periods of increased latency, and encounter errors/timeouts. Our engineers are currently investigating.
- investigating Feb 03, 2026, 06:06 PM UTC
Our engineers continue to investigate the issues impacting OpenSRS API.
- resolved Feb 03, 2026, 10:10 PM UTC
Services have recovered and the incident has been resolved.
Minor January 13, 2026 Reseller Control Panel Responsiveness Issues 25m Reseller Control Panel, Classic RWI
Started Jan 13, 2026, 05:16 PM UTC· resolved Jan 13, 2026, 05:42 PM UTC
- investigating Jan 13, 2026, 05:16 PM UTC
We are experiencing slowness and login issues the Reseller Control Panel and Classic Interface. We are investigating this and will post updates as they are available.
- resolved Jan 13, 2026, 05:42 PM UTC
This issue has now been resolved.
Notice January 1, 2026 Service Connectivity Issues 1h 30m
Started Jan 01, 2026, 03:00 AM UTC· resolved Jan 01, 2026, 04:30 AM UTC
- resolved Jan 13, 2026, 03:19 PM UTC
Our engineering team identified a DDoS attack impacting resolution of the NS1–NS3 nameservers, causing the timeout of multiple sites. This incident was resolved. Start Time: 3:00 UTC End Time: 4:30 UTC Total: 1h, 30m
Minor December 6, 2025 Investigating Connectivity Issues – .DE, .CH, .FR Registries 1h 9m Core ccTLDs
Started Dec 06, 2025, 04:47 PM UTC· resolved Dec 06, 2025, 05:57 PM UTC
- investigating Dec 06, 2025, 04:47 PM UTC
We are currently receiving reports of connection issues with the .DE, .CH, and .FR registries when attempting to renew or register domains. Our team is actively investigating the cause and working to restore normal functionality. Thank you for your patience, we will provide updates as soon as more information is available.
- resolved Dec 06, 2025, 05:57 PM UTC
This incident has been resolved.
Minor December 5, 2025 3rd party outage effecting Ticketing and Chat 47m Reseller Support
Started Dec 05, 2025, 09:36 AM UTC· resolved Dec 05, 2025, 10:23 AM UTC
- identified Dec 05, 2025, 09:36 AM UTC
We are currently experiencing an issue with a third party service used by our ticketing system provider affecting our Support availability via chat and tickets. A fix has been implemented and we are seeing improvements, however, some Support interactions via chat might still be affected. We will monitor the situation and provide further updates as we are made aware.
- resolved Dec 05, 2025, 10:23 AM UTC
The 3rd party issues have now been resolved, and our Ticketing and Chat systems are back up and running. We appreciate your patience.
Minor December 2, 2025 OpenSRS/HRS API Failures 1h 37m OpenSRS API, OpenHRS API
Started Dec 02, 2025, 05:49 PM UTC· resolved Dec 02, 2025, 07:27 PM UTC
- investigating Dec 02, 2025, 05:49 PM UTC
We are currently experiencing an issue affecting OpenSRS and HRS customers. Users may experience issues accessing resources via API. Engineering has been engaged and is investigating.
- investigating Dec 02, 2025, 06:19 PM UTC
Authentication issues with the API have resolved. Engineering continues to investigate and further updates will be provided as they become available.
- investigating Dec 02, 2025, 07:09 PM UTC
There have been no further reports of API issues. This incident has been resolved.
- resolved Dec 02, 2025, 07:27 PM UTC
This incident has been resolved.
Minor December 1, 2025 Hosted Email Cluster A Web and Mail Client (IMAP) login 42m Cluster A
Started Dec 01, 2025, 02:26 AM UTC· resolved Dec 01, 2025, 03:08 AM UTC
- investigating Dec 01, 2025, 02:26 AM UTC
We are investigating issues with Cluster A on HostedEmail. Customers may experience issues with logging into webmail, or receiving timeouts/errors using POP/IMAP.
- resolved Dec 01, 2025, 03:08 AM UTC
This incident has been resolved.
Minor November 19, 2025 OpenSRS.COM Site Down 1h 57m Reseller Support
Started Nov 19, 2025, 11:15 PM UTC· resolved Nov 20, 2025, 01:12 AM UTC
- investigating Nov 19, 2025, 11:15 PM UTC
The OpenSRS.COM site is currently down due to an issue with WPEngine. We have engaged WPEngine and will provide further updates.
- identified Nov 19, 2025, 11:30 PM UTC
WPEngine is performing scheduled extended maintenance, which may have up to 3 hours of service interuption.
- resolved Nov 20, 2025, 01:12 AM UTC
The issue affecting OpenSRS.COM has been resolved at this time. Start: Wed 19 Nov 2025 10:40 UTC End: Thu 20 Nov 2025 01:10:00 UTC
Minor October 31, 2025 .CO registry outage 1h 33m Other ccTLDs
Started Oct 31, 2025, 07:22 PM UTC· resolved Oct 31, 2025, 08:56 PM UTC
- investigating Oct 31, 2025, 07:22 PM UTC
The .CO registry is currently experiencing an outage. Customers may be unable to register, renew, or manage .CO domains at this time. We have reached out to the registry provider for more information and will provide updates as soon as they become available.
- monitoring Oct 31, 2025, 08:03 PM UTC
Connection to the .CO registry has recovered. We are currently monitoring the results.
- resolved Oct 31, 2025, 08:56 PM UTC
The connection to the .CO registry is stable. This incident has been resolved.
Minor October 15, 2025 Reseller Control Panel degraded performance 12m Reseller Control Panel
Started Oct 15, 2025, 02:48 PM UTC· resolved Oct 15, 2025, 03:00 PM UTC
- investigating Oct 15, 2025, 02:48 PM UTC
We are currently investigating an issue impacting the performance and operations of the Reseller Control Panel (manage.opensrs.com). Our team is currently working to provide a swift resolution as soon as possible
- resolved Oct 15, 2025, 03:00 PM UTC
We were able to identify and resolve the issue impacting our Reseller Control Panel.
Minor October 10, 2025 Domain lookup failures 9h 15m OpenSRS API, Reseller Control Panel, Classic RWI
Started Oct 10, 2025, 09:48 PM UTC· resolved Oct 11, 2025, 07:03 AM UTC
- investigating Oct 10, 2025, 09:48 PM UTC
We're seeing domain lookup failures with OpenSRS. Our engineering team has been engaged and is actively investigating.
- investigating Oct 10, 2025, 10:34 PM UTC
We're still seeing domain lookup errors at this time. Our engineering team is still actively investigating this issue. Further updates to follow.
- investigating Oct 11, 2025, 12:13 AM UTC
Our engineers are still working on the issue, with domain lookups and will provide updates as they come.
- investigating Oct 11, 2025, 01:27 AM UTC
NoC engineers continue to investigate the issue that's ongoing. They've narrowed down the issue and are focusing their attention. Further updates as they're released.
- monitoring Oct 11, 2025, 02:54 AM UTC
A fix has been applied at this time, and we're monitoring the ongoing status. Further updates to come as they're released.
- monitoring Oct 11, 2025, 03:45 AM UTC
We are still seeing some issues with ccTLD lookups. NoC engineers are still working on the issue and will provide updates as they get them.
- monitoring Oct 11, 2025, 03:56 AM UTC
Services have mostly recovered, we are currently monitoring for intermittent failures and slowness noted for some customers.
- monitoring Oct 11, 2025, 05:15 AM UTC
Domain Lookup Services have degraded again, team is investigating, along with the Reseller Control panels. Users will experience errors/timeouts when attempting to interact with domain lookups, and the Reseller Control panels Our Engineers are actively working on the issues.
- monitoring Oct 11, 2025, 05:42 AM UTC
We are still investigating the Domain Lookup Services issues. The Reseller Control panels are back up and we are monitoring. Our Engineers are actively working on the issues.
- resolved Oct 11, 2025, 07:03 AM UTC
Thank you for your patience. Our engineers have now resolved the domain lookup failures with OpenSRS. All systems are good. Start time 21:48 UTC End Time 06:46 UTC