OpenSRS had 42 outages in the last 2 years totaling 97h 33m of downtime — averaging 1.7 incidents per month.
There were 42 OpenSRS outages since May 26, 2025 totaling 97h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating an issue preventing some users on Cluster B from logging into Webmail. IMAP and POP services are unaffected. Our engineering team has been engaged. We will provide an update once we have additional information.
This issue is now resolved. Start: Tuesday, November 17, 2025 16:24 UTC End: Tuesday, November 17, 2025 16:47 UTC
The .CO registry is currently experiencing an outage. Customers may be unable to register, renew, or manage .CO domains at this time. We have reached out to the registry provider for more information and will provide updates as soon as they become available.
Connection to the .CO registry has recovered. We are currently monitoring the results.
The connection to the .CO registry is stable. This incident has been resolved.
We are currently investigating an issue impacting the performance and operations of the Reseller Control Panel (manage.opensrs.com). Our team is currently working to provide a swift resolution as soon as possible
We were able to identify and resolve the issue impacting our Reseller Control Panel.
We are currently unable to provide order processing support (reissue, revoke, status) for Digicert SSL orders. We have contacted Digicert to resolve this matter. This does not impact SSL ordering (control panel/API) or issued certificates.
Our issue regarding order processing support for Digicert SSL orders has been resolved.
We are currently unable to process domains orders due to a database issue fetching the price. The following are currently impacted: - registrations - renewals - transfers This will have no effect on registered domains, or any management of them. We will post updates as we work on this issue.
We are continuing to investigate this issue.
It has been confirmed that Trust/SSL orders are also impacted. We'll continue our investigation on these issues and provide further updates.
A fix has been applied. Domains registrations, renewals and transfers are now being processed, and Trust orders are being accepted as expected. We are now moving this case to the monitoring stage, and if it continues as it is now we will close off this incident. Thank you for your patience as we worked to resolve this.
This incident has been resolved.
We are currently experiencing intermittent delays with domains requests. This following actions may be delayed or respond with an error: - availability checks - registrations - renewals - transfers - modifications This will have no effect on registered domains. We will post updates as we work on this issue.
At this time we’ve identified the issue, and are working to apply a fix to restore timely responses. Thank you for your patience.
The issue has been identified, and work is being done to rebalance storage. Note that as this is being worked on it's expected the latency issues will continue. We'll post updates as they become available.
A fix has been implemented, and services have been restored to normal. We are now monitoring the stability of the service before closing off this case.
This incident has been resolved.
We are currently investigating an issue with errors received when attempting to register or renew a .CA TLD After schedule Registry maintenance. Our engineers are working to resolve this as soon as possible and we will update you shortly.
Our engineers are in contact with the .CA registry and are working to resolve this matter. Further updates will be provided.
There was a certificate renewal at the registry which caused connection failures. CIRA reverted the certificate to restore these connections. This incident has been resolved.
We are currently seeing an issue logging into the OpenSRS control panels at this time. Our NoC is engaged and investigating this issue. Further updates to come
We are still seeing issues with our login services in OpenSRS. There will be intermittent errors or failures for customers. Investigation continues, further updates will be provided as they become available.
Thank you for your patience, our NoC has identified and resolved the login issues at this time. Start time: 23:25 UTC End Time: 00:58 UTC Duration: 1H 33M
We are currently experiencing connection issues with the .BR registry. Our engineering team is investigating the issue. This affects registrations, renewals, and management of .BR domains. Existing domains will continue to resolve normally.
This incident has been resolved.
We are currently experiencing an issue with the connection to the .NL registry. Renewals and other domain management may be unavailable due to it. We have reached out to the registry and will provide uurther details as soon as they become available.
We received a notice from the registry that this was a temporary issue, but that it has now subsided. Checking we are seeing .NL registrations, renewals, transfers and other domains requests being handled as expected. We consider this issue resolved.
There is an API submission issue preventing submitting or cancelling orders to Digicert. They are aware of this issue and are working on a fix on their end. We will post any updates as they work to resolve this.
Digicert reports this issue is now resolved. We have confirmed submitted orders are now being processed as expected. Thank you for your patience.
This incident has been resolved.
We are currently experiencing issues with email on Cluster B. Our Engineers are aware and investigating. We will update you shortly, and appreciate your patience.
The Cluster B Mail issues have now been resolved. All services are now working correctly. Start time 03:20 UTC End Time 05:20 UTC
We are currently experiencing connection issues with the .com registry. Our engineering team is investigating the issue. This affects registrations, renewals, and management of .com domains. Existing domains will continue to resolve normally.
We are continuing to investigate this issue.
The outage was caused by a misconfiguration introduced during a recent system update. Specifically, an error in the updated configuration settings inadvertently disrupted normal operations, leading to the service interruption. The configuration was promptly corrected once the root cause was identified, and services were restored. We are implementing additional validation steps and automated safeguards to prevent similar issues in future deployments.
We are currently experiencing issues with our phone support service provider, which is affecting customers' ability to reach us by phone. For support please connect with us via chat or email for assistance until this is resolved. Thank you for your understanding.
A fix has been implemented by our phone support service provider and we are monitoring the results.
This incident has been resolved. Phone support has been restored.
Our engineers are aware of an issue impacting domain lookups causing slow response times and timeouts. They are currently investigating. Further updates will be provided.
Our engineers have deployed a fix and API functionality is back to normal. This incident has been resolved.
We are currently experiencing an issue with the Reseller Support Department's outbound emails, an issue related to our support software. This is currently being investigated, and we will follow up as updates become available. Note: this has no impact on our own Hosted Email service, or automated emails sent to domain owners and resellers about domains, SSL and accounts.
This incident has been resolved.